I scheduled a test drive on a Tuesday to drive the car at 8:30am on Friday. Drove over an hour to get there at 8:30 and was told that the car needed new tires before it could be drove and they would be on by the end of the day. I was thinking why schedule a test drive if they can’t have the car ready. When I told them I wanted to drive the car and possibly buy it they did get the tires on by noon. We drove the car and bought it.

Different coverage packages, confusing and trying to pressure me

Honestly this was my first ever dealership experience and with my young age i was very nervous but christine made it all better. She was so helpful and patient with me which made me feel better and understood.

Our salesperson (Sean) was great to work with and helped to find our ideal car. He’s been responsive and helpful even after I drove off the lot with the new car.Unrelated to our sales person, on the night I picked up our car, I overheard two other sales people in the lobby complaining about some other customers, seemingly annoyed that one of them had to show them a car. One of them referred to the potential customer as “looking like white trash.” That was disappointing.

Items stated in the Acura precision package was not done to car. Car was not detailed. Wipers were not changed. Did not come with a full tank of gas It was not. Technicians report states tire had 4/32 tread depth. Which it did not. Frank Leta failed as usual This all has been reported to corporate

It would have been nice to see a wider selection of vehicles in my price range

Listen to the customer instead of going through with your sell technique. My credit was ran after I told Badie(my sales rep) I had a code from first community credit union. I ask multiple times for the carfax and didn’t receive it till the deal was ready to sign. The sales manager Justin was no help actually pretty rude after I showed I was frustrated. I told him about my credit being ran without my permission and said $200 off. Which is nothing,but he said that was a fair deal.

It took a long time after I made decision about the car I wanted. To do the paperwork was absolutely long.

Andrew the salesman was great but Mark the finance manager/advisor was made it a point to be unprofessional, mean and disrespectful from the get go, making my FIRST time buying a new car from a dealership not only a nightmare, but the kind of experience that makes one tell everyone to avoid this dealership. Urging someone to “SIGN SIGN SIGN” is a tactic one shouldn’t encounter in a luxury car dealership. He made the experience worse than a “buy here pay here”. Ill be contacting Corporate Acura.

Everything was good it was just a little busy which is understandable