Sales Mgr (David) offered an extra year of oil changes & tire rotations during negotiation but then pulled it off the table before I signed off because he said he was told he could not do that. I purchased an extended warranty & service contract that I then changed my mind about and wish to cancel…have reached out to Dustin (2x) and Dan (1x) in finance as well as General Sales Manager (Justin (2x)) the first business day after signing the deal and have yet to receive a call back or resolution.

Salesman was great- John K - the rest was time consuming and sometimes annoying - very happy with purchase so far

Tell me how long the wait would be for finalizing paperwork. It was longer than I expected. Also give me two key fobs for my pre owned car or give me the discount equivalent of a key fob. Return my two phone calls about these issues.

Finance person should have slowed down and actually reviewed the numbers with me. In the end I’m happy with my car but feel like I could have gotten a better deal and having the numbers explained up front would have made a huge difference for me. Everything was great, liked my salesman but felt a little shady when it came to the numbers details and signing.

Disappointed with the finance department at Frank Leta Acura. While the car is great, my loan balance is significantly higher than the agreed price. When I went in person, I was told the extra amount was for a warranty, but the numbers still don't tally and are way too high. I’m trying to give them the benefit of the doubt, but they are completely unreachable by phone despite multiple attempts. Still waiting for a response and a resolution

Better pricing for overall fees….other dealerships are stating only $299 on fees you all were over $500.

I scheduled a test drive on a Tuesday to drive the car at 8:30am on Friday. Drove over an hour to get there at 8:30 and was told that the car needed new tires before it could be drove and they would be on by the end of the day. I was thinking why schedule a test drive if they can’t have the car ready. When I told them I wanted to drive the car and possibly buy it they did get the tires on by noon. We drove the car and bought it.

Different coverage packages, confusing and trying to pressure me

Honestly this was my first ever dealership experience and with my young age i was very nervous but christine made it all better. She was so helpful and patient with me which made me feel better and understood.

Our salesperson (Sean) was great to work with and helped to find our ideal car. He’s been responsive and helpful even after I drove off the lot with the new car.Unrelated to our sales person, on the night I picked up our car, I overheard two other sales people in the lobby complaining about some other customers, seemingly annoyed that one of them had to show them a car. One of them referred to the potential customer as “looking like white trash.” That was disappointing.