When we came in Saturday we waited for almost two hours to finalize financing. We were also promised a detail on my vehicle and after leaving it clear a detail wasn’t done or a quick wipe down of the interior

I'm not happy with the treatment that Acura given me only Jon was honest

Lots of setbacks and rescheduling for the pickup date. Said the truck was detailed, dog fur was everywhere all over the back seat and there was sticky gunk in all the cup holders and dash cubbies.

I have leased my last 4 cars from Frank Leta Acura. The process is a several hour ordeal. I would hope this could be more streamlined. I am also not happy that the fiance manager could not produce the paper where it shows my miles not used on my previous lease will carry over on my new lease. He just "said" it would. This is really unacceptable being this is my 5th car leased with you

Pre-owned sales and financing was very pushy and not informative up front at all. It was bad. Were making out temp tags before showing the loan options or terms. Very Bad

Stand behind your pre owned vehicles.

everything is smooth and fast compared to Ackerman Toyota..But somehow frankly forgot to give me some paperwork of the car… More specifically the maintenance history when I drove home with it. (not that serious, just minor inconvenience.)

shorten the time form sale to filling out finance paperwork

Learn about the car you’re selling. Was given a single key and no key fob…then was told the car didn’t have a chip. It definitely has a chip.

My certified preowned car I recently purchased had an oil change indicator, tire pressure indicator and key fob low battery indicator. All three of these should have been cleared before the car was handed over to me.