Wait to complete paperwork was a bit long and confusing.Came specifically for a used truck I saw on internet. Not in the market for a new car, don't expect family to be either.

Paul was a great and easy to work with, but when the sales manager asked what was needed to buy today, I needed to store the car till Christmas. Was told I could keep the car on the lot. I drop off the deposit and told that you would not be doing that and the car needed to be removed ASAP. No apologies (other than pauls, who again, was awesome) or assistance. I had to rush to find 2 months of storage for this car. I know it was a used car but it felt extremely disrespectful and honestly sleazy.

Vehicle was not checked over very well before delivery which has resulted in trip back to dealer for an adjustment with rattling under the hood. Will also need to make an additional trip back to have damaged molding installed that should have been done before and have service check again for rattling under the hood. Not the ideal way to start off with new vehicle. Not impressed with Acura ownership at this time.

You didn't disclose a recall on the vehicle until the deal was almost finishedYou didn't ask if I wanted a warranty you just added it on instead of discussingBadge questioned my resolve on my budget

Have complete key fobs on your certified vehicles prepared and ready to go on sales appointments. Expedite cash customers experience so they don't have to wait hours to complete the paperwork. Should not have to go through finance department to sign paperwork.

car was delivered late, after I signed all the loan , even giving a 65% down payment, bank tried to change the interest rate due to a "limitation" on my ssn for recently had become a permanent resident.When complaining to the manager, that did not show any empathy, but instead asked me if I wanted to return the vehicle, I had no luck, I did not want to cause any trouble for such a small amount, but the experience was not good.