You tell me you’re going to do a dio and it cost 120. I get it. Don’t want your time wasted. Cover your ass if I take it somewhere else. You tell me if work gets done that’s on the list, the 120 drops. I fully expect to pay up to 120 even if the work doesn’t cover up to that amount. So I get 2 things done. That were on the list. The 120 doesn’t come off. And I’m charged 290 for a tale light and a filter. So Fuck you. You’ll never get a penny from me again. Fucking leaches

Went to get my complimentary oil change after purchasing my car here in February and was told it wasn’t eligible as it wasn’t CPO. Still have a copy of the original listing with “CERTIFIED PRE-OWNED 2019 Acura TLX” as the title and directly from the certified section of the website inventory

Have employees that know what there doing.. I had a quart to much oil in my car, The service department acted like they were doing you a favor by talking to you.

Unable to complete recall work because parts are backed ordered. Shallyn was great. Just disappointed since I had scheduled a month out to get done. All other work was done fine.

, I think you’re on the right path. In the past I have been totally dissatisfied with your service center. Shalyn Strong did an excellent job

I absolutely cannot believe my car did not get washed and vacuumed. As a previous Mercedes owner, I expect my car to get washed after service, no matter what. Thanks for the car wash code but the vehicle didn't get vacuumed and at a minimum, someone should be running my car through the car wash prior to my picking up the car. I actually fell in love with Acura because it is more reliable than Mercedes with the same luxury feel, but that is not true of my service experience. Very disappointed.

Too far away from my house, takes 45 minutes to get there

After spending $1600 in maintenance, and my car being there for almost my 2 days, I expected my car to be washed at pickup. I had requested Mark Diaz who has always provided great service and explanations of what needs to be done. Apparently , he was off that day. I was signed in by a representative and updated by another and then back to the sign in person at check out. I miss the continuity of service usually provided by Leta.

I booked my appt for A1 service. It was a convenient time to take advantage of an emailed $49.95 special. Budget is tighter now.I booked my appt via email. I appreciate getting a quick appt, though I didn’t like booking online only to be called and have to call back to confirm an appt I very intentionally booked online. How 2004 of you. When I checked in for the appt, I mentioned the $49.95 special to Kevin G at check-in and never saw it again. I paid $130. Next time, Jiffy Lube.

Service Writer asked if I wanted my tires rotated. I agreed. After 1.5 hours waiting on an oil change, they didn’t rotate my tires. I know they were busy, but don’t offer snd then forget.