Answer the phones. I should not have to wait 2-3 hours to talk to service rep. Arron is really good but I always have to leave a message. I really like him as our rep as he is thorough and detailed and works hard to find answers. The phone situation is not good.

Wife was charged over $100 over total. Had she not questioned it would have been unethical. She no longer feels comfortable in the service area and would prefer I take it in next time. That’s unfortunate for your brand.

Decrease price

Been trying to call a sales manger for 3 days left multiple voicemails and also sent text to service advisor no return call. I think we may have been over charged for labor and charged for a service we didn’t get. Still waiting on a phone call back.

I’m disappointed that you no longer offer a complimentary car wash with services

I am extremely disappointed with the service I received from your dealership. My vehicle was returned to me in a condition that ultimately required it to be towed back to your Honda service department due to issues that arose following the work performed. I am not comfortable bringing my car to this particular dealership for any future maintenance or repairs.

Either offer the pick up service you promoted so heavily 18 months ago when I bought the car, or stop advertising it on your website and on the screen in the service advisors’ area.

receptionist communication was poor and unprofessional. communication with service advisor was a lot better. also assumed there would be a complimentary wash and vacuum, there was not.

The length of time it takes for an oil change/tire rotation is unbelievable. It took almost 2 hours to get this done. I can go to local places and be done in 30-45 mins tops. I’d rather pay than sit there for 2 hours.

I would have liked to be greeted once I was there, my car was in park and I got out of the car. I jad to say somethkng the employee who worked in the area and made eye contact with me initially.While, my service rep, I think his name was Blake, was fine and if I don't find another dealer, I will return because my car has to have service, but I overall did not feel welcome which is ok, but I would probably only come back because i had to. Thanks for the opportunity to contribute.