Stand behind the quality of your work! The problem is no one has worked on the car outside of Frank Leta! Blake kept denying that FL would do this and heavily implied that I must have. Blake was not able to address any of these concerns. He also did not review my account until after I presented questions. The notes on my appointment request were not reviewed as well. He's not knowledgeable.

I purchased my car (Volvo v60 Station Wagon) from Frank Leta in August, 2025. Getting the repairs done on this car has been a living nightmare. Unfortunately, I am forced to move on to litigation the current issue.

Not over pricing me .they offered me a tow without telling me i had to pay over $200 for just the tow alone when i could have gotten it for free with my insurance company. But Dan the financial advisor i think he is didnt explain that part to me. I also asked for my wheel to be replaced and to try and buff out a scratch that they agreed to look at and didnt. Instead it took almost a week for them to put a tire on. I need a refund for the tow please. Not fair.

This is the third time in a row that no one contacted me to say my vehicle was ready for pickup. This is BASIC customer service and it was disappointing. Leta used to be great. Now ok.

I would like for you tolook at my paperwork and you will understand why I was unhappy, paying excess money for them doingsomething that wasn’t needed

Over the years I went from enjoying going to Frank Leta to dreading it. I had a more positive experience this last time

I had. an appointment and the oil change still took 1hr 20 min. In addition, the car wasn't washed because it was "too cold". I saw other cars being washed, so I'm not sure why it suddenly became "too cold" for my car.

Nothing

It took 3 hours for my oil change when I arrived I was told the service would take 1 1/2 hours.

if service providers take care of customers after we had the services would be great.