When my car was towed there, and was there for a week the service techs did not find anything wrong with the vehicle. We have had multiple issues with the car since purchase, this was not a first time problem. We stressed there is something wrong, but we still were given back the car on a Friday… by Monday my car would not start again and we had to taken to a different dealer that was able to identify 2 issues.

All okay.

More managers working on shifts to avoid long queues or managing better the appointments.

Two and a half hours for an oil change and tire rotation should not be acceptable if you have an appointment. All I got was sorry about that from the advisor, no explanation! And the car wash was broken, you should have kept the coupons from club car wash!

firstly, actually fixed my vehicle. a simple test of the repair would have prevented the vehicle from being delivered back to me the way it was, still broken. aside from that, communication is lacking overall. the service advisor, and now the service manager, are both displaying inadequate communication skills.

When I purchased this vehicle it had multi point inspection from what I was told. Only 5k miles later when I bring it for an oil change it's in "immediate" need of air filter....

The issues could’ve been resolved in one appointment had the appropriate and correct parts been ordered prior to my first of three. However, service folks were very friendly and apologetic.

Appointment was at 11 am for service for oil and tire rotation and a tire replacement. Waited for 3. 5 hours. Friendly customer service but wait was too long.

I waited 2 hours for oil change and cabin filter change

I was sitting in the waiting room for two hours with no contact so I’m expecting my car is being fixed only to be told the associate got busy and didn’t get me sooner. I needed a new handle on a 7 year old car with not even 115k miles for over $800 and my Acura link that I pay for doesn’t work because of the handle. Not happy at all!