I had a major issue Saturday after picking up my vehicle. The remote start wasn’t working, and despite the dealership promising to escalate my call, I haven’t heard back. The car had a dead battery, which they likely knew since they started it, and the positive battery post cover was broken. I waited in frigid temperatures for roadside assistance. This experience has made me never want to do business with this company again.

The guys I pick up my car from could have less of an attitude and not talked down to me. Just because I am a woman doesn’t mean I don’t know cars. They said nothing is wrong with the car, but I know there is. The car takes over 20 minutes to get warm?!?! Come on now. It is leased so I can’t take it anywhere else so it will be back in your hands on May 24 2028.

This is my second Acura from Frank Leta, but I’ve never had any bad experiences until this time. Honestly, the communication this time was horrible. My car was there for almost a week. I called constantly to get an update and was never contacted. My mother ended up calling because I couldn’t keep calling while at work. I was disappointed overall.

By going above and beyond on the requested service, rather than a mere below the above service that was provided

Blake fixed a horrible problem I’ve had with the service since I bought my car at Frank Lita two years ago, and that is that my name was attached to two VINs, one my car and one being someone else’s. I have been told multiple times that this had been fixed. I believe it stemmed from my original financing paperwork being sent to the wrong customer and I received someone else else’s.

Th auto detail I paid for was absolutely awful. The interior of my husband’s car was hardly touched even after a redo! I paid $250 for a gift certificate for him to have a full detail and we were told a gold would be enough. They did absolutely nothing and when we went to pick it up, they said we would need to do the platinum detail to clean the interior. Annoyed to say the least considering we moved our schedules around twice and got nothing but the same car we left there to have cleaned.

Service is top notch, it's just that for me, it's too much amenities and too high labor rates I guess b/c I prefer lower overall costs when servicing my vehicles.

Not charged a guy on social security 179.00 dollars to look at a car issue when he only has his rent in his account and not try to put him in a car with just as bad issues as the one he has .P.M.Day

My 2 to 4 hour job to replace an abs control module took 2 whole days and still wasn't completed because your service adviser left for Florida without notice and wasnt to return till Tuesday the following week. Which would have been 5 business days for my truck being in the shop. Terrible communication if I could give negative 10 it still wouldn't be sufficient enough. Poor business practice.

Took much longer than promised or expected. I was there for an oil change scheduled at 10:15, was told it would be about an hour and a half. I have a text message that I sent my son at about 12:40pm that I was finally in my car and leaving the dealership.