Came with better solution

No one called me to say my car was ready. I called once and the person said it was done, but maybe in the car wash. I finally came to the dealership and picked up my car.

Picked up my car and didn’t leave a car. And while my car wasn’t done in one day, they had to bring one out to me they sent me the bid and then the follow up from the service rep was that they were preparing to get my car back to me With no verbal explanation or further details. I understand wanting to automate things like getting the bids out and sending text but there still needs to be the communication back-and-forth on a scale of one to five. I felt like the process was a 1.5.

Send the video reports to me to show the work done as the work progresses. They used to do this. I noticed a couple of things were not done and I had to go back and ask for them to take care of resetting the oil change from 40% to 100% and the tire pressure was what it was (low) when I brought the car in. I didn’t feel confident that the other work was done. I set up a new appt. With Aaron Barr. for other work to be done. He usually goes over the work and shows me that it was completed.

Vacuum better in car wash.

Nothing

My car was supposed to be ready at 12:45. I finally called at 2pm. Oh yeah, it’s ready🤦🏻‍♂️

Couldn't find my keys when I came to pickup the vehicle. Understandable, you guys are always busy and things happen.

Customer service and quality all seem to be good. Prices are high