-Harware missing from air filter housing box (Luckily I found it jammed in the crease of Jeep inner and outer fender).-Over 2 hours for an appointment scheduled oil change and rotate. (They didn't have the oil filter and had no initiative to tell the customer, that they knew was waiting).-Grease all over the vehicle.-Trash left in vehicle with greasy steering wheel.

Detailing the inside of the

Put my new mileage oil change sticker in the car.

My car is having lots of issues. Bought it used with 33k miles. Its needed over $12k of work done on it in the last 40k miles. Over half of what the car is even worth. I feel like I got screwed with this car and scared to own it outside of its 100k mile warranty. I wish they could do more to help but I always get hit with. "I dont know how to answer your questions". My control arms have now been replaced 3x within 40k miles which is extremely abnormal.

updates

They could have kept me informed about my car. My service writer was on vacation, but no one contacted me or answered my phone call . Shalyn Strong did a great job.

There was a black hand print left on my passenger seat and I wasn’t notified when car was done being serviced so I sat there for longer than I should have

Recommended wiper blades be replaced when we recently replaced blades and they clear washer fluid fine. I don’t like the texting recommendations. I was on site and someone could have spoken to me. For the first time, it felt like a money grab instead of what was truly needed.

Preferred original car wash at dealership

There was a lack of communication when I dropped off my vehicle for detailing and when it was expected to be complete. The person who checked in the vehicle apparently did not communicate the vehicle was ready to be detailed the next day. I made a trip to the service department the next day and the vehicle had not even been touched