I had my car scheduled to be picked up for service and recalltwo weeks in a row Abe I still had to talk to six or eight people to get it picked up. I understand that you are no longer going to valet autos. This is one of the reasons I bought from you. Different peopletold me someone was on the way out to get the car as the appointment was for 8:00 am and afterMany calls they showed at 10:30. The right hand appeared to not know what the left hand is doing.

Nothing to improve on, most of my friends and family don’t own Acuras so there’s no point in referring them is all :) other than that it’s perfect

The gold detail could use a little more detail. There were missed surfaces.

Didn’t Fix my radio preset issue as described, did not receive a car wash, and was quoted a price of $343 to replace my front right tire. I was able to find the same tire for $230. Reduced my confidence in your service department.

I enjoy going to your dealership for maintenance items. People are normally friendly and your waiting area is top notch.My service provider was super friendly and personable. The problem came when it took 2.5 hours to do an oil change.I'd write more to explain, but this has a limit on how much I can write.Ultimately, I asked for a discount, which was immediately given. It very much seemed that it was known that I had been treated poorly.

Greater than 2 hour wait for a simple oil change with an appointment is simply not acceptable to me.

Very friendly customer service WHEN you actually get to talk to them. Received a text from service representative that they found something wrong. I called immediately and it went to voicemail, called back 4 times within 6 hours with NO return call.

Service and interaction with the Leta team was good. No issues. I expected my car to be cleaned while I had it in for service as I'm used to being offered a carwash and interior vacuum at my previous spot. Maybe Leta doesn't offer this service or perhaps I picked a bad day. We'll see next time.

Communication

My problem was not solved. I had the light refinished. I was told it would be as good as new. On roads with no lights, you cannot see the road while driving after dark. The refinishing has made no change.