Faster service. An oil change and tire rotation with an appointment shouldn't take nearly 2 hours.

Find the problem at first visit, clean the car after the service, inside and out. Run better diagnostic tests.Added today the 25th of June rear back up camera has not worked since last week.

I feel that more attention to detail should have been provided. Wheel wells were dirty and had no protection applied. Space between tonneau cover and cab was not cleaned or treated. It was a $ 399 detail job, neither the interior or exterior we very dirty when it was dropped off.

2nd time in shop valve stem cap missing and not replaced

It’s just expensive and far away.

Nothing

I could not find the free car wash - when I went to St. Louis auto details I didn’t see any drive thru. So maybe you could provide better directions next time

The telephone system for your service department routed me to multiple menus that I had to go through. Ultimately, it told me to leave a message, which was extremely unhelpful! For the amount of money we spend on our Acuras, you should have a live person that answers the phone & can get requested information from the Service Reps. The Service Reps are great. Your Service Department phone system leaves a great deal to be desired!

Everything. Terrible treatment and customer service. I have told everyone I know how horrible our experience was there.

I was not able to get a loaner because my car was not Acura and the system was down. I took off time from work to be able to drop it off and I had to reschedule due to them not being able to find a loaner. I do give credit that they did try from 2 different staff members.