I absolutely cannot believe my car did not get washed and vacuumed. As a previous Mercedes owner, I expect my car to get washed after service, no matter what. Thanks for the car wash code but the vehicle didn't get vacuumed and at a minimum, someone should be running my car through the car wash prior to my picking up the car. I actually fell in love with Acura because it is more reliable than Mercedes with the same luxury feel, but that is not true of my service experience. Very disappointed.

Too far away from my house, takes 45 minutes to get there

After spending $1600 in maintenance, and my car being there for almost my 2 days, I expected my car to be washed at pickup. I had requested Mark Diaz who has always provided great service and explanations of what needs to be done. Apparently , he was off that day. I was signed in by a representative and updated by another and then back to the sign in person at check out. I miss the continuity of service usually provided by Leta.

I booked my appt for A1 service. It was a convenient time to take advantage of an emailed $49.95 special. Budget is tighter now.I booked my appt via email. I appreciate getting a quick appt, though I didn’t like booking online only to be called and have to call back to confirm an appt I very intentionally booked online. How 2004 of you. When I checked in for the appt, I mentioned the $49.95 special to Kevin G at check-in and never saw it again. I paid $130. Next time, Jiffy Lube.

Service Writer asked if I wanted my tires rotated. I agreed. After 1.5 hours waiting on an oil change, they didn’t rotate my tires. I know they were busy, but don’t offer snd then forget.

Answer the phones. I should not have to wait 2-3 hours to talk to service rep. Arron is really good but I always have to leave a message. I really like him as our rep as he is thorough and detailed and works hard to find answers. The phone situation is not good.

I received an incorrect diagnosis. After paying for Acura's advice, I had my mechanic follow their suggestion, only for it to be unsuccessful. My mechanic kept investigating, and find that the issue was broken wiring. Not the rear wheel hub.

Wife was charged over $100 over total. Had she not questioned it would have been unethical. She no longer feels comfortable in the service area and would prefer I take it in next time. That’s unfortunate for your brand.

Decrease price

Been trying to call a sales manger for 3 days left multiple voicemails and also sent text to service advisor no return call. I think we may have been over charged for labor and charged for a service we didn’t get. Still waiting on a phone call back.