Appointment was at 11 am for service for oil and tire rotation and a tire replacement. Waited for 3. 5 hours. Friendly customer service but wait was too long.

I waited 2 hours for oil change and cabin filter change

I was sitting in the waiting room for two hours with no contact so I’m expecting my car is being fixed only to be told the associate got busy and didn’t get me sooner. I needed a new handle on a 7 year old car with not even 115k miles for over $800 and my Acura link that I pay for doesn’t work because of the handle. Not happy at all!

I had a major issue Saturday after picking up my vehicle. The remote start wasn’t working, and despite the dealership promising to escalate my call, I haven’t heard back. The car had a dead battery, which they likely knew since they started it, and the positive battery post cover was broken. I waited in frigid temperatures for roadside assistance. This experience has made me never want to do business with this company again.

The guys I pick up my car from could have less of an attitude and not talked down to me. Just because I am a woman doesn’t mean I don’t know cars. They said nothing is wrong with the car, but I know there is. The car takes over 20 minutes to get warm?!?! Come on now. It is leased so I can’t take it anywhere else so it will be back in your hands on May 24 2028.

This is my second Acura from Frank Leta, but I’ve never had any bad experiences until this time. Honestly, the communication this time was horrible. My car was there for almost a week. I called constantly to get an update and was never contacted. My mother ended up calling because I couldn’t keep calling while at work. I was disappointed overall.

By going above and beyond on the requested service, rather than a mere below the above service that was provided

Blake fixed a horrible problem I’ve had with the service since I bought my car at Frank Lita two years ago, and that is that my name was attached to two VINs, one my car and one being someone else’s. I have been told multiple times that this had been fixed. I believe it stemmed from my original financing paperwork being sent to the wrong customer and I received someone else else’s.

Th auto detail I paid for was absolutely awful. The interior of my husband’s car was hardly touched even after a redo! I paid $250 for a gift certificate for him to have a full detail and we were told a gold would be enough. They did absolutely nothing and when we went to pick it up, they said we would need to do the platinum detail to clean the interior. Annoyed to say the least considering we moved our schedules around twice and got nothing but the same car we left there to have cleaned.

Service is top notch, it's just that for me, it's too much amenities and too high labor rates I guess b/c I prefer lower overall costs when servicing my vehicles.