I’m disappointed that you no longer offer a complimentary car wash with services

I am extremely disappointed with the service I received from your dealership. My vehicle was returned to me in a condition that ultimately required it to be towed back to your Honda service department due to issues that arose following the work performed. I am not comfortable bringing my car to this particular dealership for any future maintenance or repairs.

Either offer the pick up service you promoted so heavily 18 months ago when I bought the car, or stop advertising it on your website and on the screen in the service advisors’ area.

receptionist communication was poor and unprofessional. communication with service advisor was a lot better. also assumed there would be a complimentary wash and vacuum, there was not.

The length of time it takes for an oil change/tire rotation is unbelievable. It took almost 2 hours to get this done. I can go to local places and be done in 30-45 mins tops. I’d rather pay than sit there for 2 hours.

I would have liked to be greeted once I was there, my car was in park and I got out of the car. I jad to say somethkng the employee who worked in the area and made eye contact with me initially.While, my service rep, I think his name was Blake, was fine and if I don't find another dealer, I will return because my car has to have service, but I overall did not feel welcome which is ok, but I would probably only come back because i had to. Thanks for the opportunity to contribute.

I came in for an issue of water draining inside my vehicle on the floor board when driving with the air conditioner running I sat there an hour and a half and was told you need to take your business elsewhere in so many words but what came out of his mouth was take it to a Dodge dealership I asked there are 2 used Dodge vehicles on the lot for sale right now and if I had purchased one of those a week ago from here and had the same issue would I have to take my vehicle elsewhere?

I had to return to the service department because the air filter was not put back in after the inspection was completed. All I get is “I’m sorry”. I was given verbal directions to get a car wash. Had difficulty finding the place. Called back to get the actual address. Horrible cash wash facility. Wished I had not gone. Cat was covered in water spots. I was frustrated after having to come all the way back and then having difficult time finding the cash wash facility and getting a horriblecarwash

I was disappointed that the car wash was broken. I was given a code for another car wash but couldn't find it. Except for that service was fine.

Everything was good.