On no less than 2 occasions my Sirius XM radio has been serviced, the last time unsuccessfully. It will not scan all the way through my pre-set channels, once I get to the “dead-end” channel, I have to scroll back in the opposite direction over all the channels I just scrolled past.

Spoke with Brittney on 12/9 to buy a car detail for my girlfriend. She took payment over the phone, but never sent me a certificate or card to use. On Friday March 6th, my girlfriend went to her scheduled appointment to get her car detailed. I had to call the shop, because nobody had a certificate on file for her, nor did they even know that I paid for it. The car was still filthy, with her spending an extra 45 minutes cleaning it herself. Not happy at all with this and I won’t recommend.

Unfortunately, my low brake fluid light is still occurring, so the issue I took the car in has not been resolved after $1000+. I will be calling to try and resolve.

Everything , terrible customer service

The customer service is not as stellar as when I purchased my first car 17 years ago. There is a lack of friendly greetings and call back.I applaud Chris that had gone above and beyond to p

Had the truck detailed and the back window was still dirty and the tailgate step-up still dirty.

I had a safety and emissions inspection and the wipers failed and they wanted $175 to replace them. That is ridiculous. Working people retirees cannot afford such outrageous prices.

The work done was great, and the employees I interacted with were friendly and helpful. However, I'm not a fan of providing my exact make, model, year, and trim package for my vehicle over the phone, and being told that I could have the service done for $250.00, only to be informed of the extra charges for fluids, crush washers, and the additional miscellaneous fee after arriving. I understand an extra charge for these components, however I wish I informed of these fees before arriving.

Washed the car at the end of the service

That you guys had Known that acura no longer made the parts I needed before having me drive a significant distance for service only to have to come back another day