Amount of time I was there 6hrs

I sat there for three hours to get tires rotated and an oil change. That is unacceptable amount of time to sit at the dealership for that service.

I bought a car on 10/31 with a “we owe you” part which was not ordered until I called 17 times leaving messages for Julia and “cougar”. I finally got my salesman to address the situation in late December and the part was ordered and in within 2 days. I took off work for the appt and after sitting there an hour they told me it’s the wrong part and it’d have to be reordered. I live 45 min away so this is costly and intrusive to me as a mistake. There were no concessions offered.

Both valve stem caps are missing from passenger front and passenger back wheel from my service appointment on Saturday.

We had an issue with the key fob and brought them in to have them sucked up with the car. This is what we were told the issue was when we called so we made an appointment. We came in to be told we owed 100$ for looking at our fobs and then we were told we needed new batteries or new fobs. The man didn’t know, but tried charging us. We left frustrated and went to a battery store. The man opened the batter compartment and realized the battery inserted needed adjusting. This was a free service…

WHAT YOU CAN DO BETTER IS NOT LYING AND COVERING UP YOUR DIRTY DEEDS.YOU CAN ALSO STOP FALSIFYING INFORMATION IN YOUR RECORDS.I DID NOT SERVICE MY VEHICLE THERE TODAY NOR DID I CONTACT YOU BY ANY METHOD.

Actually gotten my oil change done within my appointment time. I waited two hours and my car hadn’t even been worked on. I had to leave with a courtesy car and come back the next day to give them more time to do the oil change.

The time for a scheduled oil change and tire rotation took almost 2 hours. About 45 minutes longer than quoted.

I still have not been emailed my warranty.

The service visit was for a simple oil change and tire rotation. It took close to 2 1/2 hours to do this. Plus, the service people did not reset my oil life properly. I did it myself.