It’s just expensive and far away.

Nothing

I could not find the free car wash - when I went to St. Louis auto details I didn’t see any drive thru. So maybe you could provide better directions next time

The telephone system for your service department routed me to multiple menus that I had to go through. Ultimately, it told me to leave a message, which was extremely unhelpful! For the amount of money we spend on our Acuras, you should have a live person that answers the phone & can get requested information from the Service Reps. The Service Reps are great. Your Service Department phone system leaves a great deal to be desired!

Everything. Terrible treatment and customer service. I have told everyone I know how horrible our experience was there.

I was not able to get a loaner because my car was not Acura and the system was down. I took off time from work to be able to drop it off and I had to reschedule due to them not being able to find a loaner. I do give credit that they did try from 2 different staff members.

Estimated costs for repairs are very high. Blake was delightful. Great customer service skills.

We are not satisfied with oil change process nor pricing ( shop supplies have been charged and that's on business), provided car wash outside of service facility itself without clear communication with customer and no one knows nothing. We will use different dealerships for our future needs.

Being charged almost $800 in labor for 2 hours work for a right front hub to be replaced is insane. I will not be bringing either of my cars back.

Wash the car after it being serviced. That was an added perk in earlier years. If it is no longer a perk they should inform the customers so they won't expect it. I am thinking not because car is old, but maintenance paid.