Did not like the noisy area we had to be in, when working with salesmen. The salesman Steven, was very good! He answered all the questions without hesitation.

Not lie to customers. We told one thing about warranty before we sat down to do paperwork, then were told something different. We were told there were probably 2 sets of keys to the vehicle we bought and then after the fact there was only 1. You all didn’t offer to order another set or anything. The whole place. Acts like they don’t know what’s actually going on around there. We had to deal with 6 different people before everything was done. I wish we woulda went somewhere else

You could’ve explained that the car had no way to carry clothes and you could’ve explained that the cruise control the super cruise would cost $40 a month after the three years I may not have bought it had I known that, but I didn’t and nobody told me until we talked to OnStar

Customer service and product knowledge

Allie was outstanding helping me with my car purchases and I would buy a car from him again. I would have given a 10i if I already had a front license plate holder. I came into Frank Leta Buick and got charged $138.58. SMH

Friendly team and demonstrated good communication early in the process, but the experience has been far slower and more complicated than it should have been. Early on I flagged errors in the paperwork and was told everything was fine, only to have the same documents come back a week later needing to be corrected. 3 weeks later, still waiting on the deal to finalize. There hasn’t been much urgency to resolve issues and keep things moving along, without additional follow up on my end.

Great sales staff and service department

Make sure the customer know that the price quoted includes their trade in vehichle.

Been more open and outgoing and not as… timid…?Offered me other vehicles to look at. Heard my story, offered a little bit lower price or not such an OUTRAGEOUS interest rate… took my pic with my car and posted it, welcomed me to the family, explained frank let’s rewards?? Maybe say you’d like me to get my service work done there…???

1st trip I walked in with an agenda with exactly what I wanted and how much I wanted to pay. The communication and help was great before and the time span between was great. The day I picked up my car could have been better. The wait time was really long. It was very busy but felt less than important than other customers. The wait was due to detailing my car but after I left, I had to go to the car wash to get the white splatters or something off hood and vacuum crumbs from under the seats.