Don’t charge me for an extended warranty if I didn’t request it

Everything! This was the absolute worst car buying experience I've ever had. Leta advertises having the best trade in deals in our area. NOT TRUE. I will never use Leta Buick again. They were rude & unorganized. Do not go to Leta if you're expecting a fair deal. This is the 1st vehicle that I've purchased from a dealer that wasn't Cape Girardeau Honda. They bend over backwards to ensure all of your needs and expectations are met.

It would have nice if everything would have been finish before I bought the vehicle. Detailing

You told me 15thoussnd off it was 9 I said I wanted no extended warranty . Y’all said oil change was free bull im paying for it what I get for not wearing my good glasses my bad . Y’all got me ✌️

Did not like the noisy area we had to be in, when working with salesmen. The salesman Steven, was very good! He answered all the questions without hesitation.

Not lie to customers. We told one thing about warranty before we sat down to do paperwork, then were told something different. We were told there were probably 2 sets of keys to the vehicle we bought and then after the fact there was only 1. You all didn’t offer to order another set or anything. The whole place. Acts like they don’t know what’s actually going on around there. We had to deal with 6 different people before everything was done. I wish we woulda went somewhere else

You could’ve explained that the car had no way to carry clothes and you could’ve explained that the cruise control the super cruise would cost $40 a month after the three years I may not have bought it had I known that, but I didn’t and nobody told me until we talked to OnStar

Customer service and product knowledge

Allie was outstanding helping me with my car purchases and I would buy a car from him again. I would have given a 10i if I already had a front license plate holder. I came into Frank Leta Buick and got charged $138.58. SMH

Friendly team and demonstrated good communication early in the process, but the experience has been far slower and more complicated than it should have been. Early on I flagged errors in the paperwork and was told everything was fine, only to have the same documents come back a week later needing to be corrected. 3 weeks later, still waiting on the deal to finalize. There hasn’t been much urgency to resolve issues and keep things moving along, without additional follow up on my end.