Explained how much each additional extended warranty option would cost ahead of time allow customer to pick and choose which warranty options suit their needs.

The long wait to purchase the new SUV and had trouble locating the vehicle I wanted to view. One was a loaner, the white was in transit, the suddenly had two in the blue. Could not find the credit application.

Communication from the sales department could be vastly improved. I would have scored lower however the service department did a great job fixing my vehicle and communicating everything they did in a timely manner.

I feel taken advantage of on my trade in. I think I got shorted about $4000 on my trade in and was in a bit of a bind and this was known during negotiation of price...

After I got my car home, I noticed a significant amount of food, trash, and children’s toys in the crevice behind the back seats. So the detailing job was terrible, it was very easy to see. It also took a very long time to get the sale finalized but it was not all on the dealership, some setbacks were mine as well. Other than that, the experience was good. Kyler helped me get some scratches buffed out and my old plates off my car. Everyone was very friendly and knowledgeable.

After experiencing a problem with a new vehicle, I called several times for assistance. I was put on hold, lied to about a return phone call, ignored, and given the runaround. My salesperson was nice, but the way my concern was handled was deplorable and not at all in line with the 'Leta for Life' motto.

I wish yall would be in one area not be hard to find other than that yall are amazing.

You should have detailed my van, as was discussed. It was delivered dirty, with cobwebs and filled with animal fur. I’d be remiss not to mention that I honestly feel if I had been a Caucasian customer I would’ve been handled properly. I was issued some coupons for a car wash that’s more than 45 minutes away from my house so therefore will be of no real value to me. One of my asthmatic daycare children had a reaction due to the animal fur. I expected more from a reputable dealership.

Doing a better job on your used vehicles with a diagnostics test and updated Carfax reports

I was disappointed w/the upselling in finance. The products offered were overpriced & unnecessary - it was annoying that they were pushed at all. When I recoiled at the cash price for the products, I was offered discounts on them. It confirmed that it all was really marked up. It made an otherwise nice experience feel gross at the end. I don't blame the employee doing his job - I think it is a culture issue. It makes it hard for me to recommend Leta to family knowing that will happen.