Frank Leta Honda
3.4/5
3.4 /5
52 Verified Reviews
500 Auto Mall Dr, O'Fallon, MO 63368, US
(636) 336-5030
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52 Verified Reviews
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1.0/5
1.0 /5
Customer service was awful.
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2.0/5
2.0 /5
I was taken aback (unfortunately in retrospect) by the methods used to get me to sign up for extra things in addition to the vehicle itself. In addition, I was sent home with the retail sales contract for another person's vehicle. I have left messages and emails to correct this but have not heard back
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5.0/5
5.0 /5
Nothing, I just never recommend anything
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5.0/5
5.0 /5
You guys did just fine.\nIf it didn't take all day and be really better , but that's part of the paperwork , thank you
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4.0/5
4.0 /5
Not taken 2 hours trying to sell us an extended warranty. Ray was very nice and informative and efficient but the first time we said we weren't interested in paying for that, it would have been nice to have gone directly to the loan and then setting up our car setting.
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2.0/5
2.0 /5
I found it interesting that the online pricing was $4k less than the sticker on the lot. The website didn’t reflect inventory accurately and it felt like a real hassle to get the sales man and manager to give even a little. At first they made you feel like you have to pay for everything at MSRP and the $3k of dealer add ons. Just didn’t have the same experience I had 18 years ago when I bought my trade-in new from them. Finance guy was good however.
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3.0/5
3.0 /5
Close the deal when the customer is ready to close the deal. Continuously questioning the buyer if they would like the add ons is a TOTAL WASTE OF THEUR TIME!!!
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4.0/5
4.0 /5
The seats in the used car I purchased were filthy and stained. I was able to get everything out with a bottle of upholstery cleaner from AutoZone. I would have expected better.
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4.0/5
4.0 /5
Only thing I can recommend is updating the website when vehicles are sold. There were several vehicles that were on the site but we were told were actually already sold.
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4.0/5
4.0 /5
The whole process was slow. We were there for 5 hrs. I prefer to be informed of exact time it will take for things to be completed. We were told several different times it would only take 10 minutes then15 more minutes then again just a few more minutes. It was frustrating. Our potential trade in vehicle could have been being inspected while we were test driving the vehicle we were looking to purchase. Then waiting for finance paper work took a while as well.