I didn’t like the $599 hidden fee. The van was $1849 more than advertised, with no explanation of the additional $599. That makes me feel cheated and possibly stupid, because perhaps I was supposed to negotiate or something. It was irritating. The price of the car shouldn’t be that much more than the advertised price.On another note, Elyse gave me wonderful customer service to help with my key fob and Christine was a very nice salesperson. They were positives.

Stand behind the product that you sell check it out better before you try to sell a used car. The tires were out of balance. The front end needed alignment. The cruise control does not work and the dealership will do nothing to take care of any of it. All the paperwork was not complete. Had to be FedEx to me not very professional.

Car wasn’t ready after I signed. Looked like the detailing was rushed. There was shmootz on the dash.

I had an appointment and still had to wait while they assisted other customers.

Like all other car dealerships I’ve been to, the finance person prioritized selling me an extended warranty contract instead of just finalizing the purchase. I really don’t like this apparently common pressure sales tactic.

Faster paperwork

The finance department part of my meeting was quite long. I had a ton of information provided to me in a relatively short amount of time that required a financial decision of several thousand dollars. I asked for time to review and if I had to make a decision right aaay. The answer was no but then the business manager came in and met with me too. Overall I was there for over three hours and exhausted. That may be the tactic but as a single female I didn't appreciate it.

not a thing.

Make sure before you sell your used car or truck that you service them. I had two vehicles that the transmission was going out in. Third vehicle has some issues as well. Second chance they say but the vehicle are no good. Paying a big car note and still have to fix a vehicle is definitely putting you in a worse situation financially. Will not do business with them again. Purchased first truck in November just got in a vehicle on Monday January 19th

You were all very polite and worked hard to get a loan for me. But we were there for quite a few hours. It seems like maybe things could have been streamlined a little better. We did leave with a great car and they took our trade in which was awesome.