It was a pretty good experience but I felt like I wasn’t being listened to at all. If the sales manager didn’t come over to smooth things out it would have been a lost sale. I didn’t appreciate the fact that I had to fight so hard for the online price.Other than that, the information given was very thorough. Tito did an amazing job explaining everything to me.
Anonymous
•
Jan 7, 2026
4.0/5
4.0/5
Wasn’t as friendly when we came to sign the paperwork to buy the new car. Needed to go over few things about the car but they were worried about incoming texts. Also, free car wash for life??? Got 1 coupon.
Anonymous
•
Jan 6, 2026
3.0/5
3.0/5
Explain the options and features. Have loaner vehicles available when a 1 month old vehicle has an issue and not leave me wondering if a loaner will be available after driving 30 minutes out of my way.
Anonymous
•
Dec 31, 2025
4.0/5
4.0/5
I live in Crestwood so it was quite a drive. Since most of my family and friends also live in my area, I could not give you a 10.
Anonymous
•
Dec 29, 2025
5.0/5
5.0/5
Service was great! The only drawback is distance. The dealership is a far drive.
Anonymous
•
Dec 25, 2025
3.0/5
3.0/5
Told us there was only one key fob when we bought the car.
Anonymous
•
Dec 10, 2025
3.0/5
3.0/5
The last stage of finance was way too aggressive. I thought I was just getting my loan situated and it turned into an awkward aggressive sales pitch trying to sell me stuff I don’t need. I said no 3 times and finally gave in just to get out of there because I was 3 hours late and my child was home alone. I don’t even know what I signed up for. That’s why I usually go to Carvana. Chris my original sales person was great
Anonymous
•
Dec 8, 2025
3.0/5
3.0/5
The pressure in the office to do extra warranty was a bit way to much. I said no then you bring in another gut to pressure me to do it and I said no. Your extra warranty would have taken my payment fron 277 to 573 for 60 months. That's a bit excessive that $17,700 for a warranty. And no didn't seem to matter just kept pushing. Very disappointed in finance mangers tactics. Not cool no means no it doesnt mean bring in new gut it felt like a time share tactic
It was a pretty good experience but I felt like I wasn’t being listened to at all. If the sales manager didn’t come over to smooth things out it would have been a lost sale. I didn’t appreciate the fact that I had to fight so hard for the online price.Other than that, the information given was very thorough. Tito did an amazing job explaining everything to me.
Anonymous
•
Jan 7, 2026
4.0/5
4.0/5
Wasn’t as friendly when we came to sign the paperwork to buy the new car. Needed to go over few things about the car but they were worried about incoming texts. Also, free car wash for life??? Got 1 coupon.
Anonymous
•
Jan 6, 2026
3.0/5
3.0/5
Explain the options and features. Have loaner vehicles available when a 1 month old vehicle has an issue and not leave me wondering if a loaner will be available after driving 30 minutes out of my way.
Anonymous
•
Dec 31, 2025
4.0/5
4.0/5
I live in Crestwood so it was quite a drive. Since most of my family and friends also live in my area, I could not give you a 10.
Anonymous
•
Dec 29, 2025
5.0/5
5.0/5
Service was great! The only drawback is distance. The dealership is a far drive.
Anonymous
•
Dec 25, 2025
3.0/5
3.0/5
Told us there was only one key fob when we bought the car.
Anonymous
•
Dec 10, 2025
3.0/5
3.0/5
The last stage of finance was way too aggressive. I thought I was just getting my loan situated and it turned into an awkward aggressive sales pitch trying to sell me stuff I don’t need. I said no 3 times and finally gave in just to get out of there because I was 3 hours late and my child was home alone. I don’t even know what I signed up for. That’s why I usually go to Carvana. Chris my original sales person was great
Anonymous
•
Dec 8, 2025
3.0/5
3.0/5
The pressure in the office to do extra warranty was a bit way to much. I said no then you bring in another gut to pressure me to do it and I said no. Your extra warranty would have taken my payment fron 277 to 573 for 60 months. That's a bit excessive that $17,700 for a warranty. And no didn't seem to matter just kept pushing. Very disappointed in finance mangers tactics. Not cool no means no it doesnt mean bring in new gut it felt like a time share tactic