More sincere, transparent and more comforting in explaining the root cause and next steps .

Took HRV in Monday for alignment. Was told tires are cupping and bad. Service manager was off so no one could handle my concerns. Was given prices on 3 different sets of tires and sent home. Wednesday told tires are ok after 2 ruined days!!

Seat cover was left on seat, along with floor mat paper, hang tag and tag on keys, oil change took almost 2 hours, I saw my car sitting ready to go for over 20 minutes until I got automated check out with items needed to be addressed, one of which I would have done if they mentioned it to me during the appointment

Been on time. Waited one hour after appointment time

I received a 3 page report with over $2000 in maintenance recommended. Obscure, descriptions with ominous sounding rationale. Felt like being sold snake oil. No thanks, ill take my business to someoneone not bent on upselling.climcontrolaservice

My car is back in you shop today (3 days later) - Enough said...

Amount of time to perform requested service seemed long

More personal experience an less texts when you are in waiting room.

Please ask the service advisors to stay focused on the service that we are having done that day. We're not there to trade in our car, or to purchase additional optional services. Being constantly bombarded with questions and requests about optional service items is rather annoying, unprofessional, and it comes across as desperate. The service advisor, the concierge, and the concierge's assistant all found the need to bother us while we there with things that were absolutely unnecessary.

lower cost timing belt replacement should have been mentioned at previous visit