Tyler took great care of everything! Have a direct human to do business with makes all of the difference

Explaining how it was a known problem and didn’t act like I’m the only one having a problem. Frank Leta’s service dept and sales have really gone down hill over the last couple of yrs. I would really love to speak with a manager, but I can’t get one to call me back.

Better communication. Dropped off vehicle on Sep 2d. Came back from trip and came to dealership on Sep 8th.I knew about head gasket however 2 week later when I inquired about progress, found out they had not yet started. Then I get a text msg that says when found hole in radiator and cost will be almost $2000 more. No other explanation. Then I am told from this oint forward I would need to talk to Josh. After talking to Josh who was Great. Told me what and when it would be done and it was

Service department should be made aware of problems w/vehicles that are so widespread that there are pending lawsuits!!!

Done my scheduled service faster. Two hours for an oil change, tire rotation, and emissions test seems way too long. Other service centers can do all of that in like 30 minutes.I never got a text message with the inspection report or to tell me my vehicle was ready. We also didn't get a free car wash coupon that we are supposed to get anytime we have our vehicle serviced.

Communication. I had to drive up there 3 separate times to get any sort of answer or reply from service techs. Also truck was at frank leta for 3 weeks and correct parts were still not ordered. 9 days after being told it would only take 5 more days I left with truck in same condition as I brought it in. Took truck to different dealer and had it repaired in 2 days.

Accurate estimate of time needed for the service. Applying discounts without being asked for discounts.

Have more competition costs

Better clarity in your price would be appropriate. There was some confusion to the final cost prior to authorization of the required work.

Loner was not available