I was told an hour and a half, and I was there over 3hrs. I should have been kept up to date more, and told that they were doing the SW update, but I wasn’t. Tech had put down to not do it, but they did anyway. Then I was told another 5-10 min to do it at the end, and I was over 30 min.

My wife Maureen said in your service Bay for 25 minutes before anyone came to talk to her she was about ready to leave when the service person showed up and got her car in they were 45 minutes late getting her in for her

The price for an oil change should not cost so much and could be covered in the warranty.

We had to reset several settings on the vehicle including the headlights and interior lights. We do not understand why the settings of the car were changed just for an oil change and tire rotation.

Timing - communication

Go the extra mile for a customer who was told their HONDA vehicle could be serviced at ANY Honda dealer; not the dealership where the vehicle was purchased. Do NOT give a customer the run around because you weren’t willing to do the “legwork” while telling untruths!!

The service writer needs to tell customers their name. I thought my normal cservkcc writer Belle Maxwell Wes waiting on me but it turns out she was off.. I called Friday early afternoon to setup a Mon appointment. Ian called back IIaround 5:55 and all he said was sorry we missed your call. Otherwise the visit was fine I called Belle Maxwell to ask her if alignments are faxed. She was off that day. Waiting to hear back from her.

In and out love waiting in the showroom. Great service, respectful and snacks. Drive in, organized and great system

Had oil change and tire rotation on my Acura RDX. Oil change was done, but the tire rotation definitely was not. There was a mark on my rear driver side tire and it’s still in the same position. I called this morning to ask about it, and whoever answered the phone was not very helpful. They told me that your service manager’s last day was ThursdayAnd Folks in the service department are too busy Take a call so I would be best just to schedule another appointment and come in. Ridiculous.

Notify customers of recalls before they bring their vehicle to the service department.