My car is back in you shop today (3 days later) - Enough said...

Been more clear about the procedure for coming in for service and have everyone be friendly. Many people were but some were not.My first time in for service I was a bit confused and had to ask questions.

Nothing. It was the first time visiting so just don't have enough experience to refer someone to you.

Amount of time to perform requested service seemed long

More personal experience an less texts when you are in waiting room.

See the letter that I wrote and left with the General Manager and the Service Manager at your dealership. If they can't find their copy, please let me know and I will provide you with a copy.Stephen F Held

I'm 78 and was there for the emission test prior to getting license. Hit with buying a new car, new tires, and another $2000 of other things needed. Bought care new there and had 48k miles. I've had car serviced on a regular basis and at my age, have had experience with cars.

Please ask the service advisors to stay focused on the service that we are having done that day. We're not there to trade in our car, or to purchase additional optional services. Being constantly bombarded with questions and requests about optional service items is rather annoying, unprofessional, and it comes across as desperate. The service advisor, the concierge, and the concierge's assistant all found the need to bother us while we there with things that were absolutely unnecessary.

lower costtiming belt replacement should have been mentioned at previous visit

The time waiting was 30 minutes longer than estimated. However, I appreciated the discount offered to minimize my disappointment.