I was told to come in for oil changes too frequently, my sticker says come back in 3,000 miles. I feel taken advantage of. When asked all the service lady could say is that it’s “human error” and they recommend 5,000 miles. Every Honda site says 7-10k and when I asked why she said they were told to say 5k. I asked for credit to my service plan and was told “no”. My tires are also noted is 3/32nds and that’s not even close to true. Wondering what else I’m being misled about that I may not know.

Nothing , everything will right.

The guy giving me the service gave me the middle finger while giving me the document for 2000 dollars to be done with the work. I am not sure what caused him to give me th middle finger

Tell you when your car is done. Stead, up texting you.

I hate the upsell service pressure. Negative client experience.

State the true cost of services up front. Don't constantly try to upsell.

Communication is crucial. Service managers need to stop rely solely on the automated system for extensive vehicle work, it should be mandatory to make a call to the customer. This ensures clear expectations with and provides an opportunity to discuss potential savings options, such as aftermarket parts and discounts, that may be available while providing a estimated time of completion

Stop sales from being FRED like

Just not good service wouldn’t cover a part that came broke with the car can’t get my car legal Tito told me I have 500 refundable if I don’t like the car or whatever and that was ignored. When car was in shop I was ignored left and right no one would answer. Took my car in twice in the 30 days and less I had the vehicle for the same issue they just lied and said they did the first time. Just very frustrating

Only issue I have ever had with Frank Leta was finding a bunch of scrapes on my rims after getting my tires replaced by them. Service is always phenomenal and communicate amazingly.