Communicate with customer before generating a bill My last service there was run like a circus. I forced to apologize with with your incompetent biller by one the other billers because of my tone of voice. humiliating

Extremely disappointed in how service has handled my experience. After taking the car in for the recall update, it would not turn on during the snow storm. Nobody was available to take my call Saturday during business hours. Now it’s shown error codes for immobilization and brake safety after the update (it was fine before). When calling the service desk they suggested I’m responsible for the tow? There should not be a disconnect in how to handle customers facing issues from your service.

Waiting for an issue to be resolved.

Not charge ridiculous prices and communicate with coverage providers

Don’t tell us all the time we need something just when not necessary. Not all the time but some.

Since my appointment, a message comes on my dashboard that says, “System update not available. See your dealer.” I don’t want to see this message each time I start my car, but haven’t had time to bring it back in to be looked at.

Not sold us a used certified car that needed 3 transmissions within ONE year that I drove less then 2000 miles on. The first transmission went out with less then 189 miles after we bought it.

Fix my car correctly. Still broken

Service good

While I understand that you service dozens, perhaps 100s, of customers a day. You really need to remember that for nearly all of us, it is a high stress, expensive commitment. Being treated like a number is a little off putting. Also, no one cares that you have a new system. It is not an excuse.