Our first visit was excellent. Our advisor was helpful and knowledgeable. We will be back.

I went in for an EPR, which requires an oil change. Why does an EPR cost 100+ and does not include the oil change in the price? Wheb i asked for pricing before selecting this service i was not told it was a separate cost. So imagine my surprise when told its a separate clsts after planning out what i would have paid.

When the service manager Kevin got involved he was able to get EG Assurance to approve the repairs.It should not have taken 3 weeks to get my truck repaired. I will never buy vehicle coverage from Ethos again. I question why you would continue to use this cocompany

Came in to have my car worked on after an issue on the company’s behalf and felt as if I was an inconvenience to the team. Never had a bad experience up until this point.

Nothing your service department took care ofEverything just great

The communication was a little rough. I started off with one rep then got transferred to another and it felt like communication lacked between them. Also, the report where you choose what services to get done and what you don't was very confusing. Nothing stated what was covered by my warranty, I had to call to clarify. It is alarming to see a $4,000 bill when I was told it was being covered. Then just reading about what my car "needed" was not very beneficial to my understanding.

Nothing everyone was professional

My second service with a CRV that has 11000 miles. Charge of over $300 for tire balance and wheel alignment and told I may need to bye tires from a different manufacturer. No warranty on anything

dont upsell un

Everything, Everyone is on cocaine and is very rude and lie just to make sell! Mr Johnson and Ryan especially! Now on the other hand Kevin in several is wonderful the only one whom tried to help