Seat cover was left on seat, along with floor mat paper, hang tag and tag on keys, oil change took almost 2 hours, I saw my car sitting ready to go for over 20 minutes until I got automated check out with items needed to be addressed, one of which I would have done if they mentioned it to me during the appointment

Been on time. Waited one hour after appointment time

I simply wanted an oil change and tire rotation. It took almost 3 hours because service advisor added a recall that would be a "quick fix" and then tried to sell a list of unnecessary repairs. Even though I was waiting there were no updates on the status of my car until I went and tracked service advisor down. We will never be back and especially will never buy vehicles here.

I received a 3 page report with over $2000 in maintenance recommended. Obscure, descriptions with ominous sounding rationale. Felt like being sold snake oil. No thanks, ill take my business to someoneone not bent on upselling.climcontrolaservice

My car is back in you shop today (3 days later) - Enough said...

Been more clear about the procedure for coming in for service and have everyone be friendly. Many people were but some were not.My first time in for service I was a bit confused and had to ask questions.

Nothing. It was the first time visiting so just don't have enough experience to refer someone to you.

Amount of time to perform requested service seemed long

More personal experience an less texts when you are in waiting room.

See the letter that I wrote and left with the General Manager and the Service Manager at your dealership. If they can't find their copy, please let me know and I will provide you with a copy.Stephen F Held