Communicate!!!

Black grease marks on carpeting under drivers seat - dirty work boots!

I purchased a vehicle three months ago with a supposedly all clear checklist and inspection… 5 weeks after purchase the radio system is locked up and non functional and there’s an error code for PCS system coming and going. Take it back to the dealership so they can address it right? NOPE they charged me over $200 AND DID NOTHING but tell me to take it to a different brand dealership… I’ll never be buying from here again and will never return for services outside of what is free.

communication regarding when my car would be done. I was originally told two hours. I was fine with that. I was there for 4 and after I tracked someone down they told me another hour and offered me a car. Why wouldn’t this have been an option immediately?

Reception process and service were great and quick service although there was oil stains on the door handles both in and out as well as the shifter and power seat lever (essentially anything that was touched)

Disclose if a loaner vehicle was a history of being smoked in.

I stopped in to have a slow tire leak checked. Staff was friendly & helpful. The leak was too close to the sidewall to be patched. Ugh! So a new tire was needed. My vehicle is AWD so I am informed 4 new tired are needed. Ugh!! I was planning to buy new tires this summer, so, ok. Job is done, I head off on my trip. On the highway the TPS light comes on. Hmm, was the TPS light not reset (3x) or is there truly an issue? I return to the dealership. Pressure was too high in the tires.

Customer service was trash. The entrance to the garage where you pull into was blocked so I waited for someone to move the cars which never happened. I wasn’t greeted for a super long time and just sat there in my vehicle until a girl came up to me and literally said “I just realized you haven’t been greeted yet”The lady I spoke with was rude.I went in for an oil change and you guys literally went INTO my glovebox to pull out my interior cabin filter which was invasive. I have more complaints

Impersonal. Just pushing additional service for more $$.

Compensation, customer service, keeping your word