The woman who answered the phone in the service department for my appt with concerns for my vehicle was dismissive, seemed bothered, and frequently spoke over me and interrupted me when I tried to explain my concern. She was the same woman in the service department that was really abrasive during my first service visit for a routine oil change too. That being said, the people that I encountered the day of the actual appt were friendly and customer service oriented and I was relieved.

Nothing, all went great! Thank you!

I waited 3 hours for my vehicle for an oil change and tire rotation. The requested engine air filter replacement was not done. I found out later my car was done after 1 hour. The service advisor did not apologize.0% chance I ever come back to this dealership.

Fred Kues 314 706 5395To replace bulb brakes light. Is way too high. $8 for the bulb $220 labor for a 10-15 minute repair. I won't return for purchase or service unless recall.Fred Kues 314 706 5395

Talk about deals, coupons, or ways we can save money.

Girl that checked me in was very polite and agreed to do an oil change without an appointment.But after doing the oil change the technician, dealership, and /or Honda recommended $2900 worth of services that needed to be preformed on a vehicle with 44,000 miles and no evidence of any issues.

Everything was fine other then them getting me an estimate for things to be done that was estimated at over $1900. I have 27000 miles and I purchased this in 2018 and with the stuff they say I need it is notdoesn't say much for a HRV

Our first visit was excellent. Our advisor was helpful and knowledgeable. We will be back.

I went in for an EPR, which requires an oil change. Why does an EPR cost 100+ and does not include the oil change in the price? Wheb i asked for pricing before selecting this service i was not told it was a separate cost. So imagine my surprise when told its a separate clsts after planning out what i would have paid.

When the service manager Kevin got involved he was able to get EG Assurance to approve the repairs.It should not have taken 3 weeks to get my truck repaired. I will never buy vehicle coverage from Ethos again. I question why you would continue to use this cocompany