I'm 78 and was there for the emission test prior to getting license. Hit with buying a new car, new tires, and another $2000 of other things needed. Bought care new there and had 48k miles. I've had car serviced on a regular basis and at my age, have had experience with cars.

Please ask the service advisors to stay focused on the service that we are having done that day. We're not there to trade in our car, or to purchase additional optional services. Being constantly bombarded with questions and requests about optional service items is rather annoying, unprofessional, and it comes across as desperate. The service advisor, the concierge, and the concierge's assistant all found the need to bother us while we there with things that were absolutely unnecessary.

lower costtiming belt replacement should have been mentioned at previous visit

The time waiting was 30 minutes longer than estimated. However, I appreciated the discount offered to minimize my disappointment.

I went in for an oil change and rotate tires. Tim the service advisor said it would take 1 hr and 15 minutes. Also, Tim told me he would text me twice. I never heard from him. After 2 hours, I saw my truck outside so I went to the service advisor area. Tim was waiting on another customer and another service advisor checked me out. The next day I noticed my hood was covered with finger prints of oil. I wiped them off. No big deal.

I had issue with brand new van and it took two month to get part. Also, complain about both side having suspension issue but told that we will fix one and if have issue come back.

The prices were higher here than at other local Honda dealerships, so a little more parity there would help.The popcorn machine had no popcorn :(. Soda fridge had mt dew which was great. I prefer diet, but regular was good.Waiting area was clean and functional. Some other patron had small kids throwing bounce balls that hit me.....I get kids being kids but maybe like ...not hitting other customers 😆

Checked the tire pressure light which was on when I picked up the car following a tire rotation.

Return my call when I left two messages.

Is there a way to get coupons? I feel like it would motivate me more to have rewards or coupons attached to my account.