I will never be back

Less time waiting between people.

I had an emissions done. It took an hour.

At an early morning appt there was a long line ie wait which we did not plan for. We rescheduled for a different date and time where we had to drivers to drop off and return later.

The communication was not as good this visit. Estimates were significantly higher than what we found elsewhere.

Plenty of discussion about expiring Loyalty points. Thanks to the GM this qas resolved.

Tyler was so patient and went way above and beyond to make a bad situation better. His customer service was fantastic and went out of his way to make it easy to reach him and to make sure I'd have something to drive while repairs are done.

I already complained about the mechanic in my last review.

Communication with work progress got confusing

Well, maybe I'm just spoiled, but I remember back when I first bought my car from you guys, the service was impeccable.I was really really impressed. This last interaction was difficult. The first guy assigned to me. I guess to help me out called me, But I was in a meeting at work. I tried to get a hold of him, but couldn't,he told me he sent me the five point inspection with the estimate.But I didn't receive it at all. When I tried to call back, they told me he was on break.