Reduce priceing

Recall service work was estimated on the phone as 30-60 minutes. When I checked in a loaner was suggested because it was going to take much longer. Not a big deal, but you asked for suggestions.

Everything

Everyone was very helpful and friendly. I especially liked chatting with your hostess near the waiting area.

The person who spoke to me about a problem with my car, was suppose to send me an estimate on the service. She has not send it yet. This has happened before and I never received a response. Not too good of customer service.

You need to follow-up with customer when you said you would

Long story

Oil change took a little longer than the hour expected, but they did suggest $2,000 plus services, so that likely took a while. The pics help clarify the need (s) for service. The pricing however is outrageous compared to others.

Not over promise service delivery times. It happened to me 3 times in 4 days. The timeline wasn’t met 3 straight visits.

You could have done nothing better. I felt very much at ease and was extremely happy with the work done. Your service manager was very attentive and kind. It is only for personal reasons that I wouldn’t give your shop as a reference to other people. If life were different, I would definitely sing your praises to everyone I know. By the way, I thought I had already sent a review, speaking highly of Ms. Maxwell. So don’t let me go overboard, but thank her again for her very considerate ways.