Cost is on the high side.

More thorough with the diagnostics.

I was Charged for a battery that should have been under warranty.Filed a claim with Honda customer service.

Found me to tell me you were backed up. I just wanted low tie light to go away and waited 30 minutes. I finally walked out to shop and the said they were behind! What a waste of my mind.

Stupid and inefficient to require a customer to report to a specific person to pay and pick up your vehicle. Leta should be grateful for patronage and respect their customers by not wasting their time. Prices are much too high as well. Overcharging loyal customers fosters distrust and poor customer relations...Do better Leta!

More sincere, transparent and more comforting in explaining the root cause and next steps .

Reduce cost.

Took HRV in Monday for alignment. Was told tires are cupping and bad. Service manager was off so no one could handle my concerns. Was given prices on 3 different sets of tires and sent home. Wednesday told tires are ok after 2 ruined days!!

Seat cover was left on seat, along with floor mat paper, hang tag and tag on keys, oil change took almost 2 hours, I saw my car sitting ready to go for over 20 minutes until I got automated check out with items needed to be addressed, one of which I would have done if they mentioned it to me during the appointment

Been on time. Waited one hour after appointment time