You could have done nothing better. I felt very much at ease and was extremely happy with the work done. Your service manager was very attentive and kind. It is only for personal reasons that I wouldn’t give your shop as a reference to other people. If life were different, I would definitely sing your praises to everyone I know. By the way, I thought I had already sent a review, speaking highly of Ms. Maxwell. So don’t let me go overboard, but thank her again for her very considerate ways.

I wish I would have been given an opportunity to say if I wanted the 4th sensor repaired at my expense at that visit

Good

Was my coupon applied? I paid $95.73 but didn’t think it would be this much.

Waited too long told an hour and half and it was over three hours

Poor customer service. Need a heart of a teacher not an annoyed secretary.

Not had me wait in my car so long. Let me go inside to wait.

I had to mention 3 times about the reward that was sent to me. I don't want to feel, as a customer, that I have to "bag" for it.Another small thing (not critical, but if you want to be top level service) - the nylon that covered my chair and the paper rag put on the floor (good practice to maintain the car clean!) should be removed after the service is done (I had to move these myself), and the dash menu should return to it original positing

I bought my used car 3 months ago from you. Paid for the maintenance contract. This is my first oil change and the email that you sent me said that there is $2400 in maintenance that needs to be done on the car. Why wasnt it done BEFORE I bought the vehicle? I feel like Im getting scammed.

All customer facing reps should fully understand how critical is to make your customers feel welcome when they show up for services, both scheduled and unscheduled due an urgency such a flat tire. My last experience was less than desirable.