Quicker service. Oil change, tire rotation, software update = 2 hrs

I sat in the waiting room for 1/2 hour before a team member told me my car was ready. I also asked why they didn’t Check sound my car made when it goes in reverse when it was in for service a month ago and she just asked if I wanted to pay 150 for a diagnostic fee AGAIN.

Since you’ve asked again…Your people are as nice as they can be! Also compensated for inconveniences experiences. My issue has been with the results. The vehicle purchase paperwork came on a Friday right before the temp tag expired leaving virtually no time to race to get licensed. Also, purchase delivery items that were supposed to be in your shop were not there when stated they were. Lastly, a simply request for a couple of new screws on a license plate bracket were not replaced as requested.

The customer service rep that originally scheduled me for my service stated that it could take between one and three days and was not able to guarantee me a loaner vehicle. However, when I arrived, Tyler stated that the service would only take about three hours which it did only take 3.I live over an hour away from your shop. I cannot realistically plan to be without a vehicle for 1 to 3 days and accommodate my work and children schedules.

I received the text with a video of what should have been my vehicle after the work was completed and it wasn't my vehicle. It was a busy day, so I get mistakes will happen, but it makes me worry that people are going too fast and that can interfere with accuracy of work.

Well i was eondering why this was the first time i was charged for oil change / tire rotation. Also, one of my tires the pressure was significantly lowered i did not appreciate that.

I expected a service to be performed but it wasn’t. The service agent said there was a misunderstanding and that’s why she didn’t ask them to do it. I don’t know why there was a misunderstanding. She recommended that we do it and I agreed.

Prices are little higher compared to others

Move closer to the city.

Maintenance done here cannot be seen at other Honda dealerships. Fix this. I ultimately ruined my tires because another dealership recommended rotation when it wasn’t necessary. I also overpaid for routine maintenance because another dealership could not see what I had done at Leta. Techs at Leta frequently forget to reset my maintenance minder after work is done. They’ve also forgotten to tighten bolts on my skid plate after performing work on my Pilot.