Took 4 attempts to fix a window pillar. The checks on quality before handing th car back to the owner were poor. Two separate times I noticed defects in the installation that should have been caught prior to handing the car over. On top of the 4 attempts this was a part that was two weeks out of warranty that I was told was covered. I paid for the privilege of taking 5 trips up and down hwy K - mileage, gas, and time - and no attempt to compensate me for the repeated rework issues was offered.

I'm not happy that my seat was moved all out of position. I understand you may have to move the seat forward or back but not crazy like it was. They also managed to mess up every setting on my dash

I was told my recall job would need 2 days. In reality the work was done in 2 hours. If I had known I would waited for the vehicle.

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Lower prices

I had a tire rotation, an oil change, and a brake fluid change. Unfortunately, the team didn’t check the tire pressures, and the low tire pressure warning light is still on my dashboard

Made an appointment for an oil change & it still took an hour and a half. Too long to wait.

Still incredibly upset about the last experience where I was charged over $200 and the problem wasn’t even fixed and I was sent to a different brand of dealership to resolve which was just a battery disconnect to reset the computer… absolutely will never pay this service department a dime after that and will only return for my free services from vehicle purchase and this applies for ALL Aleta locations and I will not be buying another vehicle from here if that’s the way customers are treated

My advisor Tim’s communication and customer service is great, however I cannot say that for the rest of the team I have worked with. I bought my car at the end of March and have encountered issue after issue, granted they were resolved for the most part but the majority of the issues would have never happened if the staff of the entire building would communicate with one another. Lack of communication seems to be a huge issue with this branch of Frank Leta.

Communicate better I had an appointment scheduled they ran late picking it up and late returning it which really wasn't inconvenient to me cuz I had to wait after work if they couldn't get the all of the service that was requested done that day they could have said within your time limit they could not do it all so I would have another appointment scheduled that would have been fine but late is unacceptable