The bathrooms and the service waiting area could use a good cleaning. There was a thick layer of dust and debris on the shelves of the tables in the sitting area. The chairs with the built-in power outlets are a great feature, but the first two chairs I tried did not have power. I found it odd to have religious imagery displayed in the waiting area too. I’m not Christian, but it didn’t offend me. It just seemed very weird and out of place in a business. A bit tacky.

Service writer Tim dropped the ball.

Estimates for repair were off by over an hour and a half which would have influenced my decision to wait at the dealership. The dealer wanted to charge over $50 to wipe off a battery terminal - something that takes less than 5 mins and should be part of the battery check for routine build up. I was able to do this on my own in less than 10 mins.

It’s very bad experience from this location and service , I got the coupon from Columbia Honda dealer where originally bought my car for $54:95 including services for oil change , filter and tire rotation as a bundle but these did not accepted in final billing just gave $25 as discount from the original oil change price of $77 and tire rotation they charged $25 extra , they sta the money literally, not sure why Honda dealer sending coupon for. Never trust these people.

Better communication better planning be honest with your customers and make it right with what you tell them before they drop their vehicle off

Labor costs are out of control

Little bit pricey on the bonus stuff. I feel like.they did the air-conditioning bonus too soon from the last time.

No real complaints other than the amount of time for the service, but since it was the first time that my car was being serviced by your dealership I understand that the inspection my have taken longer.

The hubcap cap on my driver's side rear tire could have been installed properly so it would come off when I was driving on I-64.

I believe that any potential concerns about my car should not just be shown on the paperwork, but also in person. While the car is on the rack, more info could have been shared and made more understandable.