I already completed this survey.

My car had zero safety warnings when I drove it onto your lot. After your tech performed the UNW SRS ECU recall software update, the Honda Sensing/multipurpose camera system failed Because the physical wiring is intact and the component failed during the execution of a mandatory Honda software recall, it is clear that the electronic flash corrupted the F-CAN protocol handshake, effectively bricking the camera unit.

I called and asked for a call back to discuss the repairs needed and no one returned my call. Disappointed.

I’ve asked twice for my trade-in value and never received an amount

I went in for an oil change for $49, but after talking with the representative decided to add an oil change which was to $185 net of a $15 discount. I was very disappointed when I finally got the bill and there was another 30 bucks for office shop miscellaneous supplies. I think that should’ve been disclosed at the forefront it negated the discounts. Unlikely that I will return.

Nothing-issue not resolved

Lower prices on services

I came in for a recall appointment. After service was completed I was handed a report and told I needed new tires and something about control arm connectors/bushings. There was a quote for the tires but not for the other. I pressed further to see how much this “finding” was going to cost, they came back and said around $2500 with the tires. I took it for TWO separate opinions with mechanics I trust and BOTH said the bushings and control arms were in great shape and wouldn’t touch them.

Background: customer for about 15 years. Currently own 2024 pilot, 2025 CRV Hybrid and 2019 CRV. Service was not up to your usual standards. Too much upsell of products not on Honda list for this round of maintenance. Also took me 20 minutes to find the keys once I got home. (Car started because keys were in the car) Keys were placed in front cup holder upon arrival at the service center, but somehow wound up in a small depression on the driver side windshield.

I just recently had an alignment at FLH. When I returned to have additional work done. An alignment was on the suggested additional services document. Either no attention was paid to recent service. Or it was inadequately done or you’re just throwing darts hoping for an easy unsuspecting owner .