I hate the upsell service pressure. Negative client experience.

State the true cost of services up front. Don't constantly try to upsell.

Communication is crucial. Service managers need to stop rely solely on the automated system for extensive vehicle work, it should be mandatory to make a call to the customer. This ensures clear expectations with and provides an opportunity to discuss potential savings options, such as aftermarket parts and discounts, that may be available while providing a estimated time of completion

Stop sales from being FRED like

Just not good service wouldn’t cover a part that came broke with the car can’t get my car legal Tito told me I have 500 refundable if I don’t like the car or whatever and that was ignored. When car was in shop I was ignored left and right no one would answer. Took my car in twice in the 30 days and less I had the vehicle for the same issue they just lied and said they did the first time. Just very frustrating

Only issue I have ever had with Frank Leta was finding a bunch of scrapes on my rims after getting my tires replaced by them. Service is always phenomenal and communicate amazingly.

Communicate with customer before generating a bill My last service there was run like a circus. I forced to apologize with with your incompetent biller by one the other billers because of my tone of voice. humiliating

Extremely disappointed in how service has handled my experience. After taking the car in for the recall update, it would not turn on during the snow storm. Nobody was available to take my call Saturday during business hours. Now it’s shown error codes for immobilization and brake safety after the update (it was fine before). When calling the service desk they suggested I’m responsible for the tow? There should not be a disconnect in how to handle customers facing issues from your service.

Waiting for an issue to be resolved.

Not charge ridiculous prices and communicate with coverage providers