The price for an oil change should not cost so much and could be covered in the warranty.

We had to reset several settings on the vehicle including the headlights and interior lights. We do not understand why the settings of the car were changed just for an oil change and tire rotation.

Timing - communication

Go the extra mile for a customer who was told their HONDA vehicle could be serviced at ANY Honda dealer; not the dealership where the vehicle was purchased. Do NOT give a customer the run around because you weren’t willing to do the “legwork” while telling untruths!!

The service writer needs to tell customers their name. I thought my normal cservkcc writer Belle Maxwell Wes waiting on me but it turns out she was off.. I called Friday early afternoon to setup a Mon appointment. Ian called back IIaround 5:55 and all he said was sorry we missed your call. Otherwise the visit was fine I called Belle Maxwell to ask her if alignments are faxed. She was off that day. Waiting to hear back from her.

In and out love waiting in the showroom. Great service, respectful and snacks. Drive in, organized and great system

Had oil change and tire rotation on my Acura RDX. Oil change was done, but the tire rotation definitely was not. There was a mark on my rear driver side tire and it’s still in the same position. I called this morning to ask about it, and whoever answered the phone was not very helpful. They told me that your service manager’s last day was ThursdayAnd Folks in the service department are too busy Take a call so I would be best just to schedule another appointment and come in. Ridiculous.

Notify customers of recalls before they bring their vehicle to the service department.

The multipoint inspection video was taken immediately after dropping the vehicle off in the drop off lane. It only included a walk around of the exterior. The multipoint inspection paperwork also was not included in the receipt. Was the multipoint Inspection completed? Was the oil even changed? To quote Mr. Owl from Tootsie Pop fame, “the world may never know.”

I had my vehicle in there before the Fourth of July for a mirror issue and the service employee was going to reach out to Honda and get the next steps and then I would hear from them the next week. I waited until this current week on Monday the 27th to reach back out to get a status on the mirrors and he was on vacation which is fine and I also stated I was having some strange issues with the radio and navigation screen and I have yet to receive a call back and it is Friday the 31st