I got there at 1:00 (my appointment time ) and they said it would take an hour. By 315 I still hadn’t heard from them so I reached out. They were able to get my car to me by 3:30 but it was a long time to wait.

The texts for recommended service are overwhelming. If you want to sell service, people need to do it, not big red, critical items in a text. $1300 for a car with just 23k in miles is NUTS!

The person who checked me in and out was super nice. The video I was sent to review the service was not helpful at all. They just walked around my car and didn’t say what was done or checked.

Drive my car a little less erratically. When the mechanic finished with my car, I watched him pull it around to the outside location. He was hitting the brakes, hard and jerking the car around. I was almost laughing. Then when I got in my car after service, plastic was left on the driver seat and paper was left on the floorboard. Also, the cardboard tag with number was left on my rearview mirror.

Oil change that turn into a possible addition cost over $300 bc they messed with my emission purge valve system…wife afraid to drive and have been sitting in the driveway for 4 days…went to autozone to get diagnostic and took it back to Honda to have them fix it…they want me to pay $180 for diagnostic and claim it has nothing to do with the oil change

Someone should have phoned me when they couldn’t find my car on the lot instead of moving on to the next vehicle. My car was there at the scheduled time slot. The tow driver accidentally put my keys in the night drop.

I went in for emissions and they said it was good to go. I don't think she read the results as it failed. And they didn't offer to diagnose or quote repairs. I ended up doing a lot of research and now I have to wait for an engine misfire code for American Honda to fix it....not fun.

Honored my tire warranty

The only improvement from my last visit would be speed with completion but I know everything takes time and there are other people in line.

1st 24mth/24k miles, routine maintenance is free. However when this time I was questioned on this as to not be so. It turned out I was right. But for several mins it was in doubt. I was treated as I was making that up. So I was and this am unpleasant