Frank Leta Honda Service
2.9/5
2.9 /5
193 Verified Reviews
500 Auto Mall Dr, O'Fallon, MO 63368, US
(636) 231-7442
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193 Verified Reviews
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5.0/5
5.0 /5
Not much
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4.0/5
4.0 /5
Not sure the car was washed?
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5.0/5
5.0 /5
This was my first time here for service and Sam the service advisor was very helpful and friendly as he had been on the telephone. I believe this facility could use better signage on how to get to the Service Entrance doors as I ended up circling the building. I would suggest work cubicles for the waiting area. I had received emails for two free oil changes, but was unable to fill out the form on line despite multiple tries.
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3.0/5
3.0 /5
I had some issues with my car but they have been working with me to fix everything.
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2.0/5
2.0 /5
No status on my previous request which i had complained 4 months back.
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4.0/5
4.0 /5
Reduce priceing
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5.0/5
5.0 /5
Recall service work was estimated on the phone as 30-60 minutes. When I checked in a loaner was suggested because it was going to take much longer. Not a big deal, but you asked for suggestions.
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1.0/5
1.0 /5
Everything
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5.0/5
5.0 /5
Everyone was very helpful and friendly. I especially liked chatting with your hostess near the waiting area.
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2.0/5
2.0 /5
The person who spoke to me about a problem with my car, was suppose to send me an estimate on the service. She has not send it yet. This has happened before and I never received a response. Not too good of customer service.