Frank Leta Honda Service
3.0/5
3.0 /5
268 Verified Reviews
500 Auto Mall Dr, O'Fallon, MO 63368, US
(636) 231-7442
268 Verified Reviews
5.0/5
5.0 /5
Let me know the condition of my tires before checking alignment in case I did not want the alignment done if I need new tires. I appreciate they ended up not charging me for the alignment though!

3.0/5
3.0 /5
Stevie was nice. But when I picked my car up customer service could have been better

2.0/5
2.0 /5
When one schedules a routine oil change keep that appointment and get them in and out of the dealership as fast a possible. Making an appointment and then waiting two hours for the vehicle to be finished it ridiculous. Appointments should be the priority, otherwise what's the point in making an appointment if it's going to take forever anyway?Also, they didn't clip the undercarriage of my vehicle back in place so it is hanging down now and the clips are missing so I can't do it myself.

3.0/5
3.0 /5
Replaced my tire valve cover on my vehicle

1.0/5
1.0 /5
Read the first survey submitted 2 days agoDon’t send repeat surveysNeed better communication from service advisorsDon’t do unnecessary wheel alignment

2.0/5
2.0 /5
I purchased my vehicle there four months ago and my battery died. I explained all of that to them to see if they could do anything as a courtesy for me and they said they could not because the battery was fully charged when I purchased the vehicle they did grant me a small military discount however $357 for a new battery even after the discount for such a simple job it literally took them minutes. I feel is very excessive. That was very disappointing.Customer service was excellent.

1.0/5
1.0 /5
Be honest on cost You Say no charge then when I pickup car you charge me 179’.99 . Not good for to reset instrument panel.

2.0/5
2.0 /5
You called me about a recall on my car and to make an appointment. I drove 30 in and waited for 45 minutes for you to then say no there wasn’t a recall on my car. Annoyed to have wasted the day

4.0/5
4.0 /5
This time I had.good experience.Others not so. I think it depends on who the. Service rep is.

5.0/5
5.0 /5
Nothing, just too far for most in my area.