You need to follow-up with customer when you said you would

Long story

Oil change took a little longer than the hour expected, but they did suggest $2,000 plus services, so that likely took a while. The pics help clarify the need (s) for service. The pricing however is outrageous compared to others.

Not over promise service delivery times. It happened to me 3 times in 4 days. The timeline wasn’t met 3 straight visits.

You could have done nothing better. I felt very much at ease and was extremely happy with the work done. Your service manager was very attentive and kind. It is only for personal reasons that I wouldn’t give your shop as a reference to other people. If life were different, I would definitely sing your praises to everyone I know. By the way, I thought I had already sent a review, speaking highly of Ms. Maxwell. So don’t let me go overboard, but thank her again for her very considerate ways.

I wish I would have been given an opportunity to say if I wanted the 4th sensor repaired at my expense at that visit

Good

Was my coupon applied? I paid $95.73 but didn’t think it would be this much.

Waited too long told an hour and half and it was over three hours

Poor customer service. Need a heart of a teacher not an annoyed secretary.