I think some steps could be explained better. When we arrived we didn’t know we needed to check in at the desk so no one helped us for probably 30minutes. Then we were asked about a car amount and monthly amount. When we had picked a car the payment was well over what we wanted to pay along with the advertised low down payment. We weren’t told until the end that the payment was determined through whoever the loan was through.

I’ve had issues as far as my truck‘s not starting and what could have been done better. The battery should have been checked and the alternator.

Customer service line was not true. About the guaranteed 29 dollars down But everything and everyone in actual store was great.

Had the paperwork ready as I was told it would be. Had the truck cleaned like I was told it would be. Had the truck inspected before I was done with paperwork. Be more forward with out the door statements if it doesn’t actually mean everything. Put the right price on the vehicle when it is posted on Facebook. And keep the warranty that is on the sticker of the truck the same as the paperwork.

After getting the vehicle home found a very serious problem with a front wheel. Manager took pic said he would take care of it never heard from him again then 2 days later battery was dead had to put a $220 battery in the car called my salesman left several messages never got a return phone call terrible customer service after the fact will never but from here again this was my 2nd car I bought from here and last

Yall did just fine

It feels like once I signed the paperwork to purchase my vehicle I quit receiving good customer service. I have never bought a vehicle in MO and made that clear but didn’t receive any direction on what I was supposed to do. Example: bought it on a Friday and when i went to register it I didn’t have the documents I needed. Like the title or the DMV paperwork that needs to be completed by your office. I am quite disappointed.

You need more Sales Reps to process New Customers) waiting Period too long for Service

Communicate with the customers better

salesperson i spoke to was good but manager is a real work, kinda rude. Not really transparent about the actual condition on their vehicles so do your reasearch