Salesman told me to come in today to get my front fender fixed and the mechanics are still behind on fixing other body work on vehicles

I called for an appointment before my warranty was over and they never called me back they and it’s ridiculous I’ll never go back again and telling my friends and family to the same

I dont like playing car games

Before you take payment...make sure the issue is fixed. I brought my car in for an engine light issue. After Chris told me my issue was fixed... Absolutely NOTHING was fixed. But he took my money. Engine light was still on. Cooling fan issue still persisted. NOTHING was fixed. ABSOLUTELY NOTHING!!! ZERO!!! NADA!!! but y'all took my money

I had to come back to have my alignment redone as I left with my steering wheel crooked when driving straight. They dinged my car door and left red paint. Nobody would contact me until I got an attitude which sucks.

Communication, attitude

i only use this service center because of the deal i got when i bought my car included free oil changesi normally use more affordable car shops and i’m not overly satisfied w the customer service of the place

I paid money to get repairs and still had the same problem

We have had nothing but bad experiences with Frank Leta. Biggest mistake we could have made was getting a car (WHICH WAS BROKEN WHEN WE GOT IT) from this company. You are really hurting your customers. Highly disappointed

Communication needs significant improvement. My vehicle has been in your service department three separate times for the same issue, and it still isn’t fixed. I repeatedly had to call for updates instead of receiving proactive communication. I understand some repairs are challenging, but after three visits without a resolution, I’ve lost confidence in the service department. Customers deserve timely communication, accurate diagnostics, and repairs completed correctly the first time.