This was the most horrible experience I have ever had with a mechanic. It’s awful that this was the dealer’s service center!Your mechanics didn’t properly diagnose my vehicle, the workmanship was shotty, which caused me to need more work weeks later, which they refused to take responsibility for. And when I came to pick up my vehicle, the mechanics tried to charge me hundreds more than the quote. When we drove the car away, it was obvious the work wasn’t done, causing safety concerns.

Nothing at this time.

Nothing

Yall are the worst ive ever dealt with. Only thing good about this store is Ike Cell the salesman

Dropped my car off Friday never received a called of the problem I called Monday to see what was going on. Had a recall fixed not my trunk do not open automatically anymore

Front desk is terrible and provides the wrong information over the phone. You go there and get service no one calls you to let you know that that your vehicle is ready. The more I come to the St. Charles Rock Rd location the worse the service gets. Please hire better people with customer services skills.

Communication. Between the phone system having issues, and the complete lack of follow up, I have wasted weeks of time that I should have been working. Today is an example, I called in to check on the status of my repair that was dropped off Monday, after setting the appointment in person 8 days earlier. The repair was not done, and had to pick a different repair, which we now have to wait on parts for. Costing me at least another $150 in rental fees for a car I can't even work in.

I brought my car down to be serviced because I bought it from Frank Leta which sold me extended warranty but was told to take it to the Ford Dealer and was charged diagnostic fee after telling the service advisor what was wrong with the vehicle. I have to pay $98 before they released my vehicle to me without fixing it. Frank Leta advertisement is false because they refused to honor the extended warranty sold to me at the dealership.

There was no tissue in the restroom while waiting. The wrong mileage was recorded in my maintenance book and no sticker was placed on the windshield. Also I had a coupon and the original amount was still charged. I had to have a refund sent to me because of the overcharged amount.

Could have done the requested service correctly. Wish I never came to this establishment, because now I have a car hood with swirls and scratches done by the technician that I will have to battle with management get get fixed.......All I came for was an oil change and possible tire replacement. I am not happy at all, and this isn't even the 1st time I had an issue with the service center here.