I had to come back to have my alignment redone as I left with my steering wheel crooked when driving straight. They dinged my car door and left red paint. Nobody would contact me until I got an attitude which sucks.

Communication, attitude

i only use this service center because of the deal i got when i bought my car included free oil changesi normally use more affordable car shops and i’m not overly satisfied w the customer service of the place

I paid money to get repairs and still had the same problem

We have had nothing but bad experiences with Frank Leta. Biggest mistake we could have made was getting a car (WHICH WAS BROKEN WHEN WE GOT IT) from this company. You are really hurting your customers. Highly disappointed

Communication needs significant improvement. My vehicle has been in your service department three separate times for the same issue, and it still isn’t fixed. I repeatedly had to call for updates instead of receiving proactive communication. I understand some repairs are challenging, but after three visits without a resolution, I’ve lost confidence in the service department. Customers deserve timely communication, accurate diagnostics, and repairs completed correctly the first time.

No reach out to me about my vehicle. I kept calling no phone call back. Didn’t even know my vehicle was ready till I decided to go up there to see why nobody contacting me and letting me know what is going on.

Being careful with people things the person that did my oil change broke my light that is on my tire stem

Answering calls!

My tires where not rotated. You did not tug rotate my tires