It is extremely difficult to get a real person on the phone when you're calling Frank Leta. My total experience inside the appointment was amazing, but I had to physically go to the dealership to get my appointment because my key fob stopped working after a battery change. Samantha was amazing and very very helpful in the actual service area. She was all over doing everything answering people's questions answering phones getting people their cars taking payments! She was like a Wonder woman.

Paid my bill that I was given.

Very rude and shady customer service. I thought Frank Leta was reputable but I see now they should never be an option

Nothing

The one gentleman that helped me Was just fine however, my experience as a whole with Frank Leta since I purchased this car has been horrible. If there was another Mitsubishi dealer in the area, I would go to them.

Technician took too long with the oil change. One and half hour is too long

The car was held for a month across 3 separate appointments, 8 hrs of labor and the biggest and most expensive issue wasnt addressed until i brought it back the third time. The third issue being caused by JB weld on the exhaust that existed when the car was sold to me. In short i brought my car in for an exhaust leak and state safety and emissions. Left with a while worse exhaust leak, my car running worse, and not being able to pass a safety. I have 0 plans to return to this dealership ever.

Better Communication . Better help with service

Oil change service was quick and straightforward.The biggest issue with the service is the ridiculously priced maintenance quotes for anything that is not an oil change. $1800 for tires and $600 for a battery is completely insane. I would be compelled to come to your shop for more routine maintenance if the prices were even slightly competitive with other options. Your quotes are regularly 4x the price of other auto shops.

I was told that I needed a sensor for my vehicle but when I came in and they hooked it up to the diagnostic they said it was my spark plug when I just had got brand new spark plugs done which the mechanic stated that my spark plugs was new