Explain the recommended services that are needed for the car.

Honor the work promised to be done in a timely manner after waiting almost 3 months for a return call then me having to drive 45 min each way to actually speak with someone.

Nothing except be closer to where I live . I live in St. Louis city . I would never go to st Charles rock rd . As I don’t drive on the highway . Had to have a relative drive me there for my recall

Nothing I can think of.

Answer the phones more and call customers back.

Given me a better price range for my services

Fix it right the first time

Not noted of potential follow up until need for future appointment.I was waiting in lobby, so could have been contacted to allow feedback immediafeedback feedback.

Van has been there for almost two weeks. Fixing two items one you fixed around month ago drove 100 miles and check engine light came on. Was told parts are in last week and guy fixing off fri/sat ok I get days off. Monday we get told oh had to order a part/or still waiting on part. Here it Friday again and told working on it. I understand days off and parts waiting. But me and husband get told different things. Also when it will be done. Just be upfront.

The customer service person could have been a little more attentive. I showed him another problem I had and he was a little short with me. He should make sure customer questions are answered before he just backs off.