Enforcement of the beach rules - inflatables/paddle boards left on the shoreline and blocking access for us occurred on many of our 12 days there.

A place on the beach at the shoreline to access water, long row of chairs makes it difficult to get into water if you sit further back on the beach

Your July 4th email on new T&Cs for the site did not align with the T&Cs when we arrived. We did not bring our tent for the kids as the July 4th email suggested something different. Your onsite team did review the conditions but could not or would not deal with the specific wording of the July 4th email.

The new rules about the beach weren’t enforced. People set up chairs etc all over the beach early and many were empty throughout the day. It was hard to enter and exit the lake with barely any room to navigate around the chairs and groups who set up right at the waterline, and they were rude about people needing to bring floaties etc too close to them. It would be great if you could enforce the empty chair rule, and also add a buffer of no chairs allowed at the water line; as well as an entry/access corridor, maybe by using cones?

I feel that there should be no music. The unit next to us had music on in their unit and all we could hear was the bass whether we were inside or outside. It gets very annoying when this goes on for hours. There is no music at the beach, there should be no music anywhere.

Keep up the good work!

The parking fee is too much and not enforced. Sites need to be raked and cleaned before arrival.

Once again, great customer service from Mark who has continually gone above and beyond to make this years annual trip to Gallagher happenAlso shout out to grounds crew for being out immediately after a severe windstorm to clean up big branches all around the resort.One vehicle per site needs to be enforced. It is very difficult to get a big rig in and out of the campground when many people are partially blocking the road with their vehicles.

Stop trying to milk every last dime from your customers and stop treating them like idiots?

I was not able to leave my deposit with a debit card last year when I left in 2024. My credit card was at home and I was going to come back the next day and leave my credit card as I work in Oliver I was told I had to be in by noon however I got really busy at work and I wasn’t able to make it in by noon, but I emailed at 1 o’clock to say please I’m coming. I got busy at work. I can give you the credit card number by phone and I did not hear a response to that and I phoned back in about 3 o’clock to learn that Half my reservation was already given away to the people that come in after me. I was greatly disappointed with that and the staff did nothing to try to accommodate my other five days. Typically I would be at the resort from July 18 to July 28, but now I’m at home while all my other friends are there camping having a blast that we meet every year and I had no choice but to leave because there was no other space available to me after coming for 10 years, it took me about five years to finally get one site for 10 days where I didn’t have to move. I’m greatly disappointed in how the staff did nothing and did not care at all and all they kept saying was I’m sorry it’s policy what I don’t understand is I was told they can’t take a debit card because they can’t issue a refund. Should somebody cancel? My question is and I’m sure you have done this yourself. You’ve gone to the store and you’ve bought something with a debit card and you returned it and they refunded your card so I’m not sure how this logic works but I’m very very very disappointed that after 10 years of camping at Gallagher, I am now not there because the staff gave away my reservation and was not able to take my deposit the day I wanted to leave it