Your staff needs to be more welcoming and understanding. They are your frontline workers representing your company.There needs to be some better and deeper thought in the way the booking system is now being done. We honestly can’t be the only ones that have been affected but the new way that you are doing this. Also making people especially the once that have been coming for many years book the same day or at the least the day after we arrive doesn’t always work when some of our large party doesn’t arrive on the same day anymore. We used to be grandfathered in our dates and sites. Now we have to pay a lock in fee which sounds like more of a money grab. Gallagher used to be a very lovely family run campground that now has the feeling of a corporation that has taken over and it’s all about the mighty dollar. This is honestly the first year that the park had so many empty sites the whole time I was there which I have never seen before.

I have been coming for years and this year everything seemed cleaner; less cobwebs and overall cleaner bathrooms.Cabin parking for lower 11-14 is a bit of a challenge.

Relax some of the rules around music: if you are in your site and it isn’t blaring, it should be okay. Honestly, we were having a fun family moment in our site, nobody in the sites around us, and we were told no music. It made a special moment turn sour.But encourage more thoughtful use of the beach.

Pruning and landscaping 125/126/127. And less rocks on the beach/water entrance.

I'd like the option to rebook for the same long weekend each year, rather than the booking being restricted to the same calendar days.

Accessing the lake is super, super difficult due to the amount of paddle boards on the water’s edge, hard to resolve, but maybe have a massive storage rack on the far left and far right side where paddle boards have to be stored on its edge to keep beach clear to walk into the water and enable little kids to play on beach/water’s edge? Lake is for everyone, not just the paddle boarders!!Keep trimming back overhanging branches and wild undergrowth to keep access to sites better.

An increasing number of people were bringing their pets to the lower campground this year. Taking them for walks in the evening and to the beach. Is this permitted now? I highly recommend a sheet given out at check-in or an email prior to check-in describing common beach etiquette. Things like leaving a pathway, so everyone can get to the water, Leaving the shoreline for young children to play, and putting your umbrellas down when not in use so parents can see their children in the water. and storing large inflatables to the side or back of the beach.

Ladies washroom toilet paper was out in all stall at lower campsite, Jul 31 st weekend. Can a on call text number of a contact be posted for bathrooms supply issues ?Shore line /beach area is often cluttered with paddle boards taking up quite a lot of the space making it challenging to play with the small children at the water/sand area. Can an area be designated for the paddle boards/boats, etc. or an area be sectioned off for small children to play.

All the smoking on the property was a challenge this week. Our next door neighbour smoked cigars all day and night, which we couldn’t sit out and enjoy our site like we usually do. They also had a family member (son) who came to visit for the long weekend and he continued to walk up and down the road with a cigarette in his mouth. As well, at the beach there were many people smoking cigarettes which made it very hard to enjoy our beach experience. We have young children and a pregnant wife, who none of them (or anyone else at the site) should be exposed to that amount of smoke. This experience was enough for us to rethink about not booking next year, or changing our site completely (not an option right now but we will be calling throughout the year to try to change).

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