Automated scheduling system worked but than i was unable to get ahold of anyone to ask my questions about servicePart originally on back order but able to get it from another dealership- which was great. But than it was only supposed to take one day to complete service but it took 2 days due to staffing issues.na

This is not a biggy, but since you are waiting for your car to be finished, please have one of the TV's on a channel you can really watch with sound.Service reps are always polite and very helpful

Maintenance wrench was not switched.Workers are polite and service is done in a short amount of time of time.

Service assistant Matt deserves deserves special thanks. He went above and beyond in getting my replacement radio set-up and reconnected. A huge thank you!Top notch quality workmanship

All good w/ all of the service team!Joseph F.Only when buying a used car from anyone, please check the basics like1- 2 keys, especially w/ fob/ remote start (very expensive to replace)!2- floor should always give, especially at a dealership!3- all good, maybe also negotiate!Joseph F.Text is best.From the the service person and the finance man I talked with all was done with the time frame.I am still disappointed in only getting key w/ the 2024 Mitsubishi and also I am missing a drivers floor mat.It is my fault not noticing or asking for both before paying by check the total price of $26,000.Joseph F.

Friendly and courteous

Was scheduled at the Whiteford Road dealer rather than the Roosevelt Avenue dealer. Not sure what happened.Staff has always been very kind and helpful. Even though my car was accidentally scheduled at the wrong facility the Roosevelt Ave., Kia Mitsubishi worked me in with no problems whatsoever.Extremely courteous, professional, and explain everything that was done or needed with the vehicle

The addition of the enclosed drive-in drop off facility proves its value especially in the winter cold of 15 deg. Service Advisor Mike Moose continues to do the job that is expected and done with a sincere personal relationship to make the customer feel appreciated that I choose to have our vehicle worked on.Consistently courteous and clear in their communications.

I waited while my car was worked on - nearly two hours. I asked to have the TV changed to news or a morning talk show. Staff said corporate wants them to show recorded film of "something only a mechanic would want to watch" (my words). I said they used to show regular TV for waiting customers. The waiting room was not customer friendly. Staff did try to change the TV but there were no batteries in the remote.

The TV was showing mechanic stuff about cars. I'm 67yo female. That was so boring. They used to have talk shows or home and garden shows or news on. I've been coming to this location since the 1980s. Also, I had to have staff show me how to use the fancy coffee maker. Then I showed another customer later. Staff did come back later to try to change the tv for me but there were no batteries in the remote.Clock was two hours and a couple minutes off. No big deal