Good service & friendly staff

Car returned dirt and scratched and covered with dust.had my auxiliary battery replaced and the battery installed was defective. The vehicle failed and had to be towed back to the dealership, causing me to lose a full day of work. The repair took two additional days despite explaining the urgency. I received no apology, and during one call a staff member hung up on me. This was a very poor customer service experience, especially for a simple battery replacement.”Very unprofessional .The car had scratches in the back and was covered with dust when I got it.They need to be audited and retrained.They are the most unprofessional dealership I have ever encountered. I always used dealership for my cars Mercedes.Typota.Mitsubishii.It is beyond any experience I ever had .Very poor.I asked to leave the keys in sale so I can get the car after service closes.They did not.The left the key in the car.I caught service person 5 minutes before they close.who told me keys in car.I have no way of knowing this.it was just another unprofessional encounter.

Very caring

Friendly & completed in a timely manner

If it wasn’t for your rep, Mike M, helping me, I may have never returned to Mitsubishi dealership.Talking to an automated system to schedule is a waste of time. Nothing could be accomplished as they could not understand what I needed checked on my car !!!!Excellent customer service by rep, Mike. Service team stayed late to help repairs

Very satisfied. I was met by an assistant who came out into the crappy weather to introduce himself and get me checked in.

I have been a customer since the 1980’s and have purchased cars here for every member of my family. The new owners have continued the tradition of excellence begun by the Meluzio family

Waiting area is too sterile, no windows to see outside, feels too confining!This is a new dealership, I was always happy with York Mitsubishi, but I have a wait and see attitude about the new organization. My main concern is that the service that I am offered is really needed and that I am not being sold something that is really not necessary.I don't like dealing with a computer when I call, I much prefer to speak with a person!

The advisor that booked my appointment was courteous, professional and work with me to find an appointment date with a loaner vehicle. Matt Porter did a great job!The fabric on some of the chairs appear to be dingy and should be cleaned.If I haven't serviced my vehicle at this facility for years it would be difficult for me to navigate to the service area.York Mitsubishi always returned my vehicle to me in a better condition than it was dropped off. They always took pride in washing any of my vehicles so they were returned clean when I picked them up.My family has bought several Mitsubishi Vehicles over the years and I have also promoted Mitsubishi friends and family have also purchased Mitsubishi vehicles because of my praise and the product sales team and service however after this last experience it makes me question whether or not I will be purchasing or recommending Mitsubishi to anyone.I know Mitsubishi doesn't have a large variety of products but what they build they build well and they continue to be reliable products this service interaction has just made me less than satisfied.I scheduled my vehicle around availability of the loaner vehicle as I had done for 10 plus years with York Mitsubishi. However when I arrived I was asked to wait in the waiting room for approximately 15 minutes until the service manager Mike Womick came and explained that he didn't have a loaner vehicle and I would not qualify for a loaner vehicle even though I had scheduled my appointment to have one. No call no notification to me at all.

No needFast service