Good afternoon,My A6 was booked in for an oil change on Thursday 2/4/26 at Glasgow Audi.On Thursday 26th March I phoned to ask that an item be added to the visit - a warning was coming up intermittently, but annoyingly frequently, stating "Rear parking aid fault. Obstacles cannot be detected."My call was with an advisor 'Jordan' who was at best unpleasant, and at worst rude. I asked him to add the item to my visit and he agreed do to so.I considered complaining about his attitude, but life was too busy and I let it go.When I arrived at Audi Glasgow on Thursday 2nd for my 8am appointment, they had no record of my request. Further, they did not have the time to look into the issue. To add insult to injury, they advised that the soonest the car could be seen was May 19th.My complaint has four levels :First, the incompetence around the failure of the advisor to action the request.Second, the ridiculously and increasingly frustrating practise of having to speak to some random anonymous agent outwith the Glasgow branch when it would be so much simpler to speak to the staff with whom you have established a working relationship.Third, the wait of almost two months from first request, to have the car seen to.Finally, although I can see the business rationale for the worksop charging me £180 for a diagnostics check to establish that there is actually a fault ...... when there is photographic evidence of the warning and the car has a two year warranty, it feels like very poor service to have to pay Lookers to explore an evident fault and then await a decision about whether or not Audi Warranty covers it.I wish to be clear that the service staff at Glasgow Audi have always been very polite and efficient and I have no complaint against them.Yours faithfully,David P Hood [Rev]M8 DPH

We had an appointment but weren't taken on time Took a car out for a test drive and the salesman got a call to say someone else was waiting to be seen by him in our time

Went into a showroom to express interest in multiple Q7s that were on route to the showroom, left derails including info on existing car. Never got a call back, after proactively chasing to book a test drive it was cancelled with 24 hours notice as the cars were „not ready“, after waiting a week to be re arranged with no active contact I again proactively arranged for another test drive to then have that cancelled by email 24 hours in advance again being told both cars had since been sold. At no point during that sales process did anyone think to contact me to mention this or to proactively offer a visit despite my interest being registered weeks in advance of the cars even being in the showroom. I will never do business with Audi lookers in Glasgow again.

Not helpful or accommodating

Timeline of Key Events:Experienced issues related to a battery warning on the display and vehicle cutting out on multiple occasions July 2024 - Nov 2025Mon 24th Nov - Vehicle was recovered to the retailer for diagnostic testing. We were initially provided with a courtesy vehicle for an initial period of approximately 2 weeks and then this was taken off me with no offer of an alternative despite the concerns that were raised, stating the vehicle was to be returned as there was an ongoing dispute with Audi Finance. This was the advice I was given by the business development manager and at no time made aware by doing so I would then no longer be entitled to a courtesy vehicle.Wed 26th Nov - The retailer advised that they were unable to replicate a fault.Wed 26th Nov - You advised the retailer that you did not want to collect your vehicle as you felt it was not safe.No further contact with Audi Glasgow last was told by Emma that she was looking into the issue with an earlier courtesy car and would get back to me.Ongoing complaint with VWFS gave an update after 8 weeks that they were still investigating and advising I could now go to the ombudsman, which I did.9th March - An independent inspection was ordered by Volkswagen Financial Services. This indicated that the battery needed to be replaced.- Any breakdown reports/job sheets/independent reports that the Audi may not haveAdvised by Audi Customers services that I should have had a call from Audi Glasgow directly after they were looking into my complaint and to date I have received no contact at all from anyone.We have an RAC Report from 9th March 2026 - identifying faults with the batteryAudi should have the initial report from AA that was given to them when the vehicle was brought in on 24th Nov 2025Concerns relating to the quality of the vehicle – Audi Q5 SC24 RUWIssues with the vehicle related to a battery warning displaying, SOS warning displaying, and the vehicle cutting out while driving. This caused significant distress and concern around the safety of the vehicle, particularly due to you being responsible for a vulnerable passenger.Unhappy that a courtesy vehicle was not provided throughout the period of assessment by the retailer and beyond. Especially now given that an independent report has confirmed the battery is faulty and should not be returned until repairedUnhappy that an independent inspection identified that the battery needed to be replaced and that the retailer has not taken this as evidence of the issue previously raised. If our complaint had been listened to at the time, acted upon and investigated properly we feel the results would have been the same and therefore the argument by the retailer that this is now due to the period of time the vehicle has been left would not be valid. If this is the case should a battery in a car of less than 2 years old develop faults in the brief period of time it had been left.Myself and my family, including 2 young children, one of whom is disabled, have a complete loss of faith in the vehicle which we felt unsafe in while driving which has now been proven to be the case in the independent report attached.Concerns and issues with the vehicle have never been taken seriously and at times been laughed off. Having been a customer with Audi for over 10 years with my last 4 cars being with Audi Glasgow it is astounding that I have just become a 'bad customer' and that no one is willing to help or seriously address this issue.There has been a complete lack by anyone at Audi, in taking ownership of this. At the very least whilst this investigation is still ongoing and given the finding of the independent report I would have hoped that they, at a minimum, could have provided me with a courtesy vehicle given I still continue to pay for a vehicle which I have not been able to use and has now been identified as having faults with the battery. To put things right I no longer have any faith or wish to deal with Audi going forward and as such a replacement vehicle or updated agreement are no longer what I am looking for. I would like compensation and my current agreement voided at no penalty to me.

please see attachments for the customers complaint

Dear Audi Customer Services,I am writing to formally raise a complaint regarding the excessive delay I have experienced in having my vehicle inspected and repaired.My Audi A3 registration SG25UVY, which I purchased on 14th March 2025, developed a fault on 27th March 2026. Since then, I have experienced consistent warning lights appearing on the dashboard, along with an unusual noise when turning the steering wheel. These issues raise serious concerns about the safety and reliability of the vehicle. I reported the problem promptly and was advised to book the vehicle in for diagnosis and repair. However, I have since been faced with an unreasonably long waiting time of seven weeks, which has caused significant inconvenience and disruption.Given the premium standard associated with the Audi brand, I find this level of service unacceptable. A vehicle of this nature should be supported by timely and efficient aftercare, particularly when faults arise—especially when persistent warning lights and steering-related noise may indicate a potentially serious mechanical issue. The delay has impacted my ability to rely on the vehicle and, in some instances, has resulted in additional costs and logistical difficulties.I would appreciate a clear explanation for the delay, along with confirmation of:• When my vehicle will be repaired• Whether a courtesy car can be provided in the interim• What steps Audi will take to prevent similar issues in the future• Whether any form of compensation will be offered for the inconvenience causedI would like this matter resolved as soon as possible. If I do not receive a satisfactory response within a reasonable timeframe, I will consider escalating the complaint further.I look forward to your prompt reply.Yours faithfully,Catherine Hardie07581204080Sent from my iPhone

Good communications

Danny was very helpful, knowledgeable and kept in touch without being pushy.

The sales man Gary conn was very helpful