Follow up call,listened to my requirements and giving me a follow up call when im ready.

Car mileage higher than described in the advert

Great sales person with very explained points and was a great help.

Its poor service to advertise a car for sale and allow a reservation, only to be told four days later its no longer being sold, because car needs repairs not within there margin. The checks should be done before offering for sale and excepting reservation fees and waisting customers times.

Communication not the best, was asked to come in first a review, agreed a date, came in and salesman not prepared and had no idea of previous cars etc, Quick Look around system, was offered car I didn’t want so told will keep name and requirements in a book, not heard a word since, previous salesman who sold current car was excellent in all departments, not the best this time around.

Chris was professional in his manner and his thoroughness in explains our enquiry.

Brian we spoke to, explained all about buying a new car from your company. It was only an enquiry, but he took time to explain everything to us. We are now going to buy a Audi, mainly because of his thoroughness.

Emailed you. Detailing deposit, model I want, just not sure of trim. But req heated seats. Wanted figs. Got email saying, did I want to see a car? No I don’t. Read the question. I wanted figs and what trim had heated seats. Anyway, I’ve bought a car now from AC. 47k. So maybe if you listen to what people are asking you, instead of just trying to get people into branch, you’d get a few more sales.

Very slow at responding to query and also generally slow with getting back in touch

Good communication, clear information and well presented.