Dear Lookers GlasgowI am writing to raise a formal complaint under the Consumer Rights Act 2015 regarding an Audi A3, registration SG72 ULV, purchased new from your dealership in 2022.The vehicle is now three years old and has covered only 11,000 miles. It has been used locally and maintained in accordance with the manufacturer’s schedule. The most recent oil change was carried out in September.The vehicle has now suffered a complete engine failure and will not start. Your inspection report confirms the engine is seized and that a thrust bearing is suspected to have failed. The report also confirms the engine oil level was full.This clearly indicates an internal mechanical failure, not misuse or neglect. A thrust bearing failure at 11,000 miles on a fully maintained vehicle is not consistent with satisfactory quality or durability as required under the Consumer Rights Act 2015.The expiry of the manufacturer warranty does not remove our statutory rights. An engine should last significantly longer than three years and 11,000 miles.We are therefore seeking a full repair or replacement of the engine at no cost. Please treat this as a formal complaint and provide your written response within 5 days.If this matter is not resolved, we will escalate the complaint to The Motor Ombudsman and consider further action as necessary.I give my daughter Natalie authority to speak on my behalf as the toll this has taken on my mental health and health has been significant.

This is a formal complaint under the Consumer Rights Act 2015.My parents purchased an Audi A3, registration SG72 ULV, in 2022. The vehicle has covered only 11,000 miles, has been used locally, and has been fully serviced in accordance with the manufacturer’s schedule.The engine has now failed. We have been advised that we are expected to pay for a replacement engine. Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and durable. An engine failure at 11,000 miles on a properly maintained vehicle does not meet this standard.We are seeking a clear resolution, including repair or replacement at no cost to my parents. Please treat this as a complaint escalation. If this matter is not resolved promptly, we will refer it to The Motor Ombudsman. Please reply within 5 working days.

As soon as we arrived, Stephen (Cumming) welcomed us in a polite and friendly manner, offering to help us straight away. This experience was far superior to other dealerships in the area.

Excellent service from Chris Connor

After inquiring about 2 vehicles on site the salesman said he would get figures for a possible trade in. After about 3-4 days I received an e-mail with a figure for our car. Then about 2 weeks later I got what looked like a courtesy e-maiĺ but without any mention of the vehicles we enquired about.

Alan Martin Very friendly and knowledgeable about products we were interested in

Hi DarrenAm I to presume I'm not going to be hearing anything back about this?Kind regardsAndy HowlingMobile: 07909904016Email: andrew.howling@aphengineeringdesign.co.ukOn Tue, 10 Feb 2026, 16:51 Andrew Howling,wrote:Hi DarrenThanks for getting back to me.I'll be upfront and say I think that's because they won't exist.I will let you know as to why I'm chasing this information. Audi sell their used approved cars with this "145-150 point inspection". Since I bought my car in May 2024 (with less than 50k miles) the suspension failed within 2 months. This was repaired under warranty. However this was returned with the tracking miles out. Audi refused to admit there was anything "out of tolerance" despite the steering wheel being significantly right hand down.Since the warranty ended I've ended up paying over £2000 in various repairs. The car is currently stuck in my garage with another sensor issue. I'm now considering getting rid of it if I'm not confident more issues aren't going to keep popping up. So basically I'm trying to find out what Audi actually checked and the report that was completed. If Audi can't provide this I'm going to assume its not been done or at least to a very basic level. For example the battery failed and when I had it replaced it turned out it was not an original Audi battery. There's nothing in any of the paperwork showing a battery replacement. I'd have expected a full Audi check to have spotted this.While I suspect I am out of time for any official come back it will certainly influence the next car I buy. I've had Audis for the last 15 years and my partner is looking to swap her Mercedes. Until the recent experience it was going to be for a new Audi A3 however this is likely to make us both reconsider and go with another brand.Kind regardsAndy HowlingMobile: 07909904016Email: andrew.howling@aphengineeringdesign.co.ukOn Tue, 10 Feb 2026, 16:37 Darren James,wrote:I have just had a look at my system but no details on my screen sorryDarren JamesCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.ukFrom: Andrew HowlingSent: 10 February 2026 16:20To: Darren JamesSubject: Re: KK18VNM MOTExternal Sender: Confirm legitimacy before acting.Hi DarrenI'm glad you have got in touch as I've been trying to get some sort of of response from Audi about another matter however I'm getting nothing back.I am trying to get a copy of the report or at least some confirmation of the checks and any works that were done as part of the Audi "145-150 point inspection" which is carried out on all approved used Audis. There was nothing in any of the paperwork I received when I bought the car.Kind regardsAndy HowlingMobile: 07909904016Email: andrew.howling@aphengineeringdesign.co.ukOn Tue, 10 Feb 2026, 16:14 Darren James,wrote:Good afternoon,I hope this message finds you well.I have left you a voicemail as your vehicle is due a that your vehicle is due for a MOT by the 13.03.26 at Lookers Audi GlasgowThe cost of the MOT is £54.85inc VAT and Labour and with every appointment we do a complimentary vehicle health checkPlease reply to this email as we work from a live diary the bookings are filling up to let me know a date and time that is best and I will arrange this for you.If you no longer own this vehicle, please let me knowThank youDarren James

Outstanding service

Good morning,Please see below non-regulated complaint to action.Thanks,F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Christopher GeeSent: 20 February 2026 09:47To: F and I Complaints; Contact GlasgowAudi; customerresolutions@vwfs.co.ukSubject: Subject: Formal complaint, SA25UXC Audi Q4 e-tron charging fault (limited to 80%) since November, request for urgent remedy and interim supportExternal Sender: Confirm legitimacy before acting.To whom it may concern,I am writing to raise a formal complaint about an ongoing fault with my Audi Q4 e-tron, registration SA25UXC, purchased brand new on PCP on 31st August 2025 from Glasgow Audi Lookers. On the 23rd of November I first raised concerns that the car has only been able to charge to 80%. I have repeatedly contacted you about this, and after initially being dismissed, you have now confirmed it is an Audi software fault. It is now February and there is still no fix, no confirmed timescale, and no adequate interim solution.This is having a significant impact on my ability to use the vehicle. Being limited to 80% materially reduces the usable range and means I cannot reliably do longer journeys. This is not a minor issue, it is a persistent fault that significantly restricts the purpose the car was bought for. I have paid for charging away from home when I wouldn't otherwise have had to. I feel like I have been sold 80% of a car.Please confirm in writing within 7 days: what the confirmed diagnosis is, what the planned remedy is (including whether this is a known wider software issue), and the specific next steps and expected date for the software update or other fix. If there is any temporary workaround available now, I want that applied immediately.While this remains unresolved, I am asking you to provide an appropriate interim arrangement to reduce the disruption, for example a courtesy vehicle or another reasonable mobility solution. This issue has been ongoing for months, and it is causing significant inconvenience. Under the Consumer Rights Act, if a repair is required it must be completed within a reasonable time and without significant inconvenience to the consumer, and the trader must bear necessary costs.As the car was purchased on PCP, I have also copied in the finance compay. Please treat this as a complaint that I am entitled to escalate to the finance company if this is not resolved quickly, and I will do so if needed. If the matter is not satisfactorily resolved, I will also consider escalation to the Financial Ombudsman Service after the finance provider has had the opportunity to respond.In addition, given the length of time this has been ongoing and the repeated chasing required, please confirm what goodwill compensation you are offering for the prolonged disruption and reduced use of the vehicle since November.Please acknowledge receipt of this complaint and confirm who is handling it. I would like all future updates in writing.Yours sincerely,Christopher Gee

GX25 VZZMy car was booked in today as advised by Audi Assist to bring the car in today 19/2, I said when bringing it in that I will need a car .The service assistant was most patronising ' saying he was being helpful as no guarantees would be made today that I could get a car .I also spoke with the manager Steven , who said that he also could not guarantee a car .There is no way I would have wasted my time going to that garage this morning .To make matters worse I left the garage in my car and guess what the mobility company called me 2 mins on leaving the garage .Your staff were in repeat so unhelpful in sourcing a car for me today , I repeat I would not have wasted my or your time going down there today to be told maybe one in Stirling or Hamilton !Just absolutely poor service or care from your team down there ' they at least could have given me the number to call and I would have liaised with them directly instead you fobbed me off .Absolutely rubbish service from the team at lookers .i repeat the fact they I could have called them directly as they Infact were most helpful .