Hi,I am emailing to formally raise a complaint regarding my recent experience with Glasgow Audi.My Hybrid Q3 was initially taken in on Wednesday 8 April due to engine and battery warning lights. I did not receive a courtesy car until two days later. When it was provided, it was filthy with seats covered in mud and pet hair, and very unpleasant smell, to which I had to get cleaned myself. In addition, the cost of fuelling this vehicle (an Q7 diesel) has significantly impacted me financially, as I normally drive a hybrid.I got my car back on 27 April, after the coolant pumps had been replaced. However, upon collection, there was still an inspection warning light showing on the dashboard. I would have expected this to have been resolved as part of the service and checks carried out.More concerningly, just two days later (this morning, 29 April), another red warning light appeared relating to the coolant system while I was driving to work. I contacted Audi Roadside Assistance, and an AA technician attended. He discovered that the coolant cap had not even been screwed on and was simply just sitting on top of the coolant tank. How does this even happen? Despite this, the issue persisted, and I was required to return the vehicle to the dealership yet again. This has caused further significant disruption, including being late for work and missing morning meetings.I have now been issued with another courtesy car. While I was able to swap this at Glasgow Audi, I was informed at handover that the vehicle had a brake warning light, although I was told it had "gone off" after being driven around prior to me collecting it. This does not inspire any confidence in the safety or reliability of the vehicle provided.I have now been advised that it will take a minimum of a further two weeks before my car is returned. At this stage, I have been without my vehicle for an extended period and have experienced repeated issues, poor communication, and what appears to be substandard workmanship.To resolve this matter, I am looking for:• A full explanation of how these issues have occurred, particularly the failure to properly secure the coolant cap• Assurance that my car will be thoroughly inspected and repaired to an acceptable standard• Reimbursement or compensation for the additional fuel costs incurred due to being provided with a diesel vehicle instead of a comparable hybrid• Consideration of compensation for the inconvenience, disruption, and time lostI would appreciate acknowledgment of this email and advise on how this will be taken forward.Thanks,Naomi

I booked test drive on Q4 and Q6 for last Friday 24 April at 12:15pm. After waiting for almost half an hour, the concerned advisor Chris didn’t appear. The receptionist said he was on phone. No other advisor was offered to me in his place and I had to go back without any test drive. I even didn’t receive any call from Chris or any other person from Audi Glasgow to say sorry and rebook me. Such a shame for a big company like yours.

Customer Service DepartmentLookers Audi, 520 Hillington Road, Glasgow, G52 4UBSubject: Formal Complaint Regarding Poor Service – OG12 CBSDear Sir/Madam,I am writing to express my disappointment and dissatisfaction with the service I recently received at Lookers Audi on 17/03/2026. As a loyal Audi customer, I have always held your brand in high regard, but my recent experience has left me feeling frustrated and let down.The issues I encountered are as follows:The car was booked in for a service using the Service Plan and I reported a brake light faulty to be investigated.I was advised that the highly trained technician had spent over 2.5 hours on the car using the latest diagnostic tools and I would have to spend £750 on a part (BCM) then a further £750 on labour costs to resolve the brake light issue.All these errors relate to the fault with the brake light that I highlighted on arrival.No cruise control.No lane assist.No traction control.No start / stop function.No park assist.On collecting the car following the service I was then advised that I had to pay £360 for the diagnostics and time for the highly trained technician had reportedly spent on the car.I refused as I wasn't willing to pay for two faults as all the other faults are related to the initial fault I reported. The customer service agent (Calum) then spoke with the Service Manager, and they agreed to reduce it to £180. Not that I was happy about paying for this as the fault hadn't been identified correctly or repaired.So, after booking it into Audi Glasgow to be resolved I left with the car with the same fault and a grossly exaggerated repair bill that a highly trained technician diagnosed with the latest diagnostics technology.For Glasgow Audi to report to me that I must spend over £1500 to have the issue repaired and then £180 -£360 for them to review fault is completely unacceptable.Further investigation since the car was collected all faults have been resolved by replacing a 7.5 amp fuse in the main fuse box at a cost of 56pMy expectation is that I have a FULL refund on the £180 I paid to Audi to diagnose.This experience has not only caused me inconvenience but has also shaken my confidence in the level of service I can expect from Audi. I chose Audi because of its reputation for excellence, and this recent experience does not align with the high standards I associate with your brand.I kindly request that you investigate this matter and provide an explanation for the poor service I received. Additionally, I would appreciate it if you could outline the steps you will take to ensure that such incidents do not occur in the future.I trust that you will treat this matter with the seriousness it deserves and look forward to your prompt response. You can reach me at 07543114001 or kieranboyle007@gmail.com should you require any further details regarding my experience.Thank you for your attention to this matter.Yours faithfully,Mr Boyle

Dear Sir/Madam,I am writing to formally raise a complaint regarding the handling of my vehicle during its recent visit to your Glasgow site for a recall and subsequent inspection.On Tuesday 21st April, my car was booked in for a standard recall relating to the airbag gas cylinder. During this visit, an Audi health check was carried out, which identified several issues. I requested that an MOT be completed; however, this was refused on the basis that the boot was allegedly not functioning. I disputed this at the time, explaining that the boot was working correctly, but this was dismissed by your staff member, Scott.When my father attended to collect the vehicle on Thursday 23rd April, the situation had significantly worsened. The clutch had completely failed, rendering the car undriveable. Scott informed me that the vehicle would now be treated as a breakdown case and placed at the back of the queue, with an estimated delay of 14 days. He explained that if the clutch hadn’t been mentioned in the health report that we would be having a very different conversation.On the evening of Thursday 23rd April, I attended the site personally and demonstrated in front of Scott that the boot was, in fact, working correctly. I then requested to speak with a manager. David, the Service Manager, attended, confirmed that the boot was operational, and apologised for the error. He assured me that efforts would be made to resolve the situation promptly. I also highlighted that I had been quoted £344 for a repair of the alleged faulty boot - that was clearly unnecessary, which I find deeply concerning.Following this, I received no communication for four days. On Monday 27th April, I made multiple attempts to contact both Scott and David by phone, without success. I eventually received an email from Scott stating that they were still working on pricing and querying whether the car had been involved in an accident. I confirmed that I have owned the vehicle for 18 months. Was the sole driver and that it has not been in any accident.In that same correspondence, I was informed of several serious issues reportedly identified by the technician:• Clutch pedal stuck to the floor due to a failed slave cylinder and brake fluid leak,• Contamination of clutch and flywheel, requiring gearbox removal,• Engine cooling fan insecure and hanging down• Evidence of a coolant leak at the radiator,Given that a comprehensive health check was carried out prior to these findings, I find it unacceptable that such significant faults—particularly the cooling fan issue and coolant leak—were not identified or reported at that stage.Furthermore, I was advised that had the clutch issue not been noted as “working with issues” in the health check, the situation would be viewed very differently. I would argue that the failure to report the cooling fan and radiator leak represents precisely that “different conversation.”To summarise, my vehicle was delivered to your site in perfect working condition with no operational issues. It is now undriveable and subject to multiple serious faults that were either not identified during your inspection or arose while the vehicle was in your care. Additionally, the level of communication throughout this process has been extremely poor.I am extremely disappointed with the service I have received. I entrusted my vehicle to what I expected would be a professional and high-standard service provider, and this experience has fallen far short of that expectation.Myself and wife have only driven Audi vehicles and have for the last 20 years, this whole experience dealing with your garage has been extremely disappointing.I request:• A full explanation of how these issues were not identified during the initial health check.• Clarification on how the vehicle’s condition deteriorated while in your care.• A detailed timeline of events and work carried out on my vehicle.• A resolution to rectify the situation, including any necessary repairs - I use this car daily for work and so far have been without it for 7 days. This situation cannot drag on any longer.I look forward to your prompt response.Gavin Espie.Kind regards,Gav EspiePro Saturation Diver-3.2u-DMT+44(0)7540975015gavin.espie@gmail.comwww.linkedin.com/in/gavinespie

Dear Sir/Madam,I am writing to raise a formal complaint regarding the handling of a safety recall on my Audi TT.My vehicle is currently subject to an outstanding recall relating to the driver airbag, which has been identified as posing a risk of serious or potentially fatal injury in the event of deployment. This issue is not only a significant safety concern but is also preventing me from proceeding with the sale of the vehicle.Upon contacting Audi Glasgow, I was advised to book the vehicle in for the recall repair. However, I was given an initial waiting time of approximately one month. Despite arranging this, I have now been informed that the appointment will be delayed further, resulting in a total waiting period of around two and a half months.Given the serious nature of this safety recall, I find this delay unacceptable. A defect involving a potentially dangerous airbag should be treated as a priority, and it is concerning that customers are expected to wait such an extended period for a resolution.The ongoing delay is now causing both frustration and financial implications, as I have already arranged time off work in anticipation of the repair and am currently unable to sell the vehicle.I would appreciate your urgent attention to this matter and request that you provide an earlier appointment date as soon as possible.I look forward to your prompt response.Please understand I am a fully qualified vehicle technician with 20 years experience, I know it takes 10 minutes to fit this airbag so why is the lead time so poor ....

Overall service was very good. Only issue was I did not get a call back to my initial call and had to call back. Other than that the on site service was excellent.

Scott from sales teamwas professional and guide me to get the best product

There was no car to test drive and we were told that we would get a call back and never had one.

No email back, I am ready to purchase a car and “Brett” from Glasgow Audi doesn’t email back so we am now going another manufacturer for a car. Clearly not interested in sales. Poor show !!

Hi,Further to an email from you to submit a review, I don't like sending reviews via a third party, however I am willing to send you the following review based on my recent purchase of a new Audi Q2, S Line,S Tronic, 35 TFSI.HistoryI've purchased Audi cars since 2014 and am pleased with their reliability and quality of build - hence the reason for returning each 3-4 years.Car SalesI have purchased from 2 branches - Glasgow and Stirling. I tried Audi Hamilton some years back but was switched off by the salespersons attitude.The attention of sales personnel has been outstanding, having said this, I find Audi paperwork a bit overwhelming.I will keep my comments from this point to my recent purchase.From my first telephone call to the collection of the Audi Q2 the whole service gets 5 stars.As soon as I entered the branch, the impression I received was that this branch of Glasgow Lookers Audi was a professional organisation.The reception staff got me to my contact Mr Chris Connor, who had dealt with my previous sales enquiry in 2025 when I purchased a new A1 for my wife. He gave me the confidence to come back.His approach to selling me a car was professional from start to finish. I should say at this point, I have no connection with Mr Connor outside of Lookers Audi, so my comments are completely genuine and honest.The Sales ProcessMr Connor knows "His stuff" and despite me having purchased the vehicle from him in 2025, took nothing for granted. Questions which I would normally ask were answered during the process.I asked about the height of the vehicle, and he took me to an Audi Q2 in the showroom where I was able to check the car was suitable for me.I highly commend him for guiding me through the whole process to collection of the car, and all being well will return to Glasgow Lookers Audi in years to come.Yours sincerelyRob Dyer