We had came into the showroom for a test drive and told we couldn’t on that day - very fair as we had had made no prior contact. We were advised someone would call us to arrange a test drive and no one did. My wife then called, same story we were told someone would call us back and never did. She then called again and exactly the same happened. I then called the morning we actually did manage to arrange a test drive - I explained what had gone before and was told someone would call me back within the hour - no one did. I then called again and eventually got through to Jordan who arranged the test drive that day. Jordan was excellent - very helpful and informative. We were between the Q6 etron and a bmw iX. However, the poor experience attempting to arrange a test drive had already somewhat put us off purchasing an Audi. As a result we have opted to order an iX. I would like to reiterate that I could not fault Jordan however, I would suggest that there are processes within this business that require internal review - I would be very surprised if my experience was isolated. You are selling a premium product but unfortunately for me not a premium experience.

The gentlemen was lovely and very helpful

Really helpful staff

Good afternoon,The car is from Glasgow Audi, Hillington Road. I did include the car sales person in the email too, but haven’t heard back from him.ThanksJulie McNultySent from my iPhone> On 16 Feb 2026, at 12:16, Customer Feedbackwrote:>> Good afternoon,>> Thank you for your email.>> We are sorry to learn that you have experienced difficulties with your Vehicle.  >  > Please could you confirm which Lookers dealership this refers to so that we can ensure that it is referred to the relevant team for investigation.>  > Regards>>>> -----Original Message-----> From: Julie Mcnulty> Sent: 15 February 2026 22:31> To: Alan Martin> Cc: Customer Feedback> Subject: SD23 BAU Squeaking breaks>> External Sender: Confirm legitimacy before acting.>>> Good evening,>> The breaks on the car are still making a squeaking noise when breaking, especially when break on an incline.>> As you know I have taken it to Hamilton Audi and they cleaned the rust. I know we have already brought it in and your technician thought all was good, but unfortunately there is still a noise.>> I feel the breaks also jerk when breaking to a stop. It’s almost like an emergency stop.>> I would appreciate if you could test the breaks to find out what the issue is. We can bring the car in tomorrow, if that is suitable?>> Many thanks> Julie McNulty>> Sent from my iPhone

The sales person did everything they said they would very promptly and efficiently and was very helpful.

I have been contacted by text, email and phone on numerous occasions notifying me of service due dates, mot etc. on each occasion I have advised that I have not had my Audi for over 1 year, and requested that my records be updated, I have clicked on ‘unsubscribe’ on receiving e communication, but to no avail.I believe this is now a misuse of data issue, and I wish to complain about your inability or apparent refusal to delete my records relating my ownership of my Audi.

Quick friendly service informed me quickly that the car i was interested in.was sold before I could go and see it . ( my fault for not finding time to go and view car )

Fantastic service from first enquiry to picking up our new car. Alan Martin was excellent from start to finish. 10 out of 10.

Elliot was very friendly and helpful.

Good MorningPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Rachel WoodsSent: 11 February 2026 09:52To: customerservices@vwfs.co.uk; F and I Complaints; Contact GlasgowAudi; Glasgow Audi infoSubject: Notice of Complaint - Request for Written Explanation of Warranty Claim Rejection (Wiring Fault – Hazard Lights / Alarm)External Sender: Confirm legitimacy before acting.Dear Audi Financial Services / Lookers,I hope you are well.I am writing regarding the recent update that the wiring-related fault on my Audi, specifically the intermittent activation of the hazard lights and alarm system, will not be covered under my warranty.At present, I have not been provided with any explanation or reference to the relevant policy terms to support this decision. As you will appreciate, the warranty documentation is detailed and contains different levels of coverage, each with its own inclusions and exclusions.To allow me to review and fully understand the basis of the rejection, I kindly request the following in writing:The exact clause, section, or exclusion within my Audi Extended Warranty that you believe applies to this claim;Confirmation of which warranty policy you are assessing the claim under (Audi Extended Warranty, RAC/Lookers Maintenance & Repair Plan, or both);A documented, technical explanation of the diagnosed fault and the reason it falls outside the warranty terms;Whether any further investigation is required to confirm the cause (e.g., water ingress, corrosion, external influence, etc.).I would be grateful if you could provide this clarification at your earliest convenience, as it will help me determine whether the decision is consistent with the warranty terms supplied.I also require an explanation as to why Lookers Glasgow Audi proceeded with the work WITHOUT my strict verbal or written authorisation.Thank you in advance for your assistance.I look forward to receiving your response.Kind Regards,Rachel WoodsVehicle Reg: NJ20 CPX