Dear Audi Customer Services,I am writing to formally raise a complaint regarding the excessive delay I have experienced in having my vehicle inspected and repaired.My Audi A3 registration SG25UVY, which I purchased on 14th March 2025, developed a fault on 27th March 2026. Since then, I have experienced consistent warning lights appearing on the dashboard, along with an unusual noise when turning the steering wheel. These issues raise serious concerns about the safety and reliability of the vehicle. I reported the problem promptly and was advised to book the vehicle in for diagnosis and repair. However, I have since been faced with an unreasonably long waiting time of seven weeks, which has caused significant inconvenience and disruption.Given the premium standard associated with the Audi brand, I find this level of service unacceptable. A vehicle of this nature should be supported by timely and efficient aftercare, particularly when faults arise—especially when persistent warning lights and steering-related noise may indicate a potentially serious mechanical issue. The delay has impacted my ability to rely on the vehicle and, in some instances, has resulted in additional costs and logistical difficulties.I would appreciate a clear explanation for the delay, along with confirmation of:• When my vehicle will be repaired• Whether a courtesy car can be provided in the interim• What steps Audi will take to prevent similar issues in the future• Whether any form of compensation will be offered for the inconvenience causedI would like this matter resolved as soon as possible. If I do not receive a satisfactory response within a reasonable timeframe, I will consider escalating the complaint further.I look forward to your prompt reply.Yours faithfully,Catherine Hardie07581204080Sent from my iPhone

Good communications

Danny was very helpful, knowledgeable and kept in touch without being pushy.

The sales man Gary conn was very helpful

Good customer service

Nice and professional

Vehicle Reg: WG18DAU purchased by my daughter, Kirsty Daly, in December 2021.As her father, I am in the process of disposing of the vehicle, on her behalf, after her recent relocation to Hong Kong.Unfortunately, while attempting to establish a full service history, in advance of sale, I discovered that there is no record of any services being completed between May 2018 and November 2021, despite the vehicle having covered circa 35000 miles during this period.By way of background, I would confirm that Kirsty is a senior lawyer, working in international banking. She purchased the vehicle on her return to the UK, from the USA, as a runabout, but, as much of her time has been spent in London & overseas, she has covered less than 15000 miles, in the last four years.

I brought my car in to be serviced and have a repair undertaken on the adaptive cruise control sensor/camera after a minor accident where the sensor had become detached from the bumper on 17th May 2024.The garage charged me to remove the bumper and refit the sensor which was reasonable but then informed me they were unable to get the sensor to reset and function as expected. I was then advised that there would be significant work required to dismantle the front of the car and trace all the wiring to find the fault. Although I wasn't given a formal quote I was advised that this would be in the region of £1500 for the work required, with no guarantee of finding the fault. I did not have available funds so refused the repair at this stage, and felt this cost was quite high.I then drove the car without the safety features that the sensor provides for almost 2 years.When the car was due a major service in March of this year, I elected to have this carried out at my local Arnold Clark Garage (Crow Road) to have a second opinion on the issue.They once again confirmed that the sensor would not reset, and would need to charge me to remove the bumper to assess the sensor and the wiring. When they did this I was informed that the sensor had been installed backwards by Audi, and that the road facing camera was simply facing the engine, and when this was reversed the fault was immediately corrected. The total repair cost me £300 - this is in contrast to the £130 paid to Audi, plus then the quoted £1500 to carry out unnecessary investigations relating to a fault that you have created, and then likely further funds when that would no doubt have shown there was no issue with the wiring. I also have little faith that if I had paid the £1500 quoted and the backwards sensor was noted, that I would be refunded that value.I find this absolute lack of basic attention to detail concerning, and frankly embarrassing - and will be questioning whether to return to Glasgow Audi by choice for any other work on my car given the quality and standard of service received.I feel that the funds paid initially, and the cost of the revised repair by Arnold Clark should be refunded to me - but welcome your response in relation to this issue.

The score was only given as your receptionist was the only member of your team that had an air of professionalism about them. The salesman did not convey an image of a quality brand like Audi. He wanted to discuss financial details in a public space with other people around. We had to request to move to a more private area . The private area we were taken to was not clean. After discussing car details. We were left for 20 minutes so he could discuss details with his manager. Unconvinced in this day and age why it took 3 people around a lap top to work out figures. This eroded all confidence In the deal I was looking to secure. You're salesman did not know what a cash sales was as he explained to me I could not turn up with a bag of cash. A little more training needed here.

After inputting enquiry of availability of the vehicle. The price rose roughly £1000 overnight with no reason to do so.